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Energy firms 'ripping off' loyal customers, probe finds

Customers who stay loyal to their energy supplier for years are being ripped off by energy firms who routinely charge them up to £234 more a year than those who switch, an investigation has found.

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Which?: Politicians are wrong competition isn't working

Richard Lloyd, Executive Director at Which? told ITV News that the report is: "a damning indictment of how competition is letting customers down. It's proved that the politicians are wrong to hope that competition will fix the massive problems in the energy market."

This report only sets out some early findings, what it doesn't do is set up is what the authorities are going to do to fix this market for consumers. We need to see much tougher intervention to protect, in particular vulnerable people, that are being charged well over the odds.

– Richard Lloyd, Which?

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