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TalkTalk hacking: Around 21,000 bank details accessed

Around 21,000 unique bank account numbers and sort codes were accessed in the TalkTalk cyber attack, the firm said on Friday.

ITV News understands the bank details were unencrypted.

The firm insisted the data hacked was "significantly less than originally suspected".

Earlier, police confirmed that a second boy has been arrested in connection with the alleged attack.

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TalkTalk refuses to waive contract termination fees

TalkTalk says it will not waive termination fees for customers wanting to end their contracts unless money has been stolen from them.

TalkTalk refuses to waive contract termination fees. Credit: PA

In the unlikely event that money is stolen from a customer’s bank account as a direct result of the cyber attack (rather than as a result of any other information given out by a customer) then as a gesture of goodwill, on a case by case basis, we will waive termination fees.

– TalkTalk statement

In a statement on its website, the said it would only consider a request to leave without a termination fee if a customer:

  • Money had been talk from their account without consent and as a result incurred a financial loss
  • The money was taken on or after the 21 October 2015.
  • The customer has contacted Action Fraud and obtained a Crime Reference Number.

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