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NHS helpline 'missed chance' to save one-year-old William Mead

The mother of a baby whose death has thrown doubt on whether the NHS's out-of-hours helpline can identify when children have potentially deadly illnesses has described the whole situation as "soul-destroying".

Melissa Mead, 29, of Penryn in Cornwall, was speaking after an NHS England report found that 16 mistakes had contributed to the death of her 12-month-old son William.

He died from sepsis as a result of a chest infection on December 14 2014 but could have been saved if a 111 call handler, who spoke to Mrs Mead, had realised the gravity of his illness.

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William Mead death: Hunt promises to push through NHS 111 reforms

Health Minister Jeremy Hunt says he is looking to reform the 111 helpline Credit: SWNS

A couple whose baby died from sepsis as a result of a chest infection have been told by Health Secretary Jeremy Hunt he is looking to push through reforms to the 111 NHS helpline.

An NHS England report found that 16 mistakes contributed to the death of 12-month-old William Mead in December 2014.

His mother, Melissa, 29, told ITV News on Tuesday she believes William would still be alive if she had been given the right advice by doctors and 111.

She and Paul Mead met with Mr Hunt on Thursday. He said he will look to implement reforms to the 111 helpline which would allow call handlers access to patient's medical records.

William's parents have also been invited to meet with Sir Bruce Keogh, medical director for NHS England next month, along with other leading medical figures to spearhead the campaign for sepsis awareness.

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