The Commissioner for Older People says that not enough is being done to improve safeguarding in care homes in Northern Ireland.
It comes after he gave an update on his damning investigation into care at Dunmurry Manor report was published into the care and treatment at a care home in the outskirts of Belfast.
That inquiry back in 2018 found elderly residents were subjected to "inhuman" and degrading treatment.
The Commissioner, Eddie Lynch met privately with the families to update them on progress.
He found the pace and scale of change from the relevant authorities were not enough.
Afterwards, the Health Minister. Robin Swann agreed and says much more needs to be done to restore public confidence.
And he said sorry to the Dunmurry families for the failures in the care of their loved ones.
But one family says the apology is not good enough.
At the end of the meeting, the Commissioner acknowledged the bravery and efforts of the families whose loved ones were at the centre of his Home Truths Investigation.