1. ITV Report

Woman banned from making non-emergency 999 calls

Louise Parry, aged 34, from Trefechan in Merthyr. Credit: South Wales Police

A woman who has been making non urgent 999 calls and being aggressive to hospital and ambulance staff has received a criminal behaviour order.

Louise Parry, aged 34, from Trefechan in Merthyr is banned for two years from:

  • Calling 999 for an ambulance unless genuine emergency
  • Going to A&E unless it's an emergency or an appointment
  • When in A&E she must stay until discharged by a member of staff
  • Using verbally abusive or threatening language or behaviour while on any medical grounds or to ambulance staff

Police say the ban will improve the quality of life of ambulance and hospital staff but also patients who are in genuine need of medical attention whose treatment would be delayed as a result of Parry’s requesting Ambulance attendance and her disruption while at hospital.

Richard Lee, the Welsh Ambulance Service’s Director of Operations, said: “While we only ever pursue court action against frequent callers as a last resort, we welcome the outcome of this case.

“We have worked hard with multiple partner agencies to identify any unmet care needs this particular patient might have, and to provide her with increased support and advice.

“However, her behaviour has continued despite the determined efforts of all concerned, and we must be clear that calling us inappropriately and acting aggressively towards our staff has a significant impact. Put simply this diverts ambulances away from other patients such as elderly fallers or other priority cases."