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  1. ITV Report

Company fined for making millions of PPI nuisance calls

The public body that ordered the fine said illegal automated calls are a 'blight on society'. Credit: Lauren Hurley/PA Wire/PA Images

A Welsh company has been fined £350,000 for making millions of nuisance calls about PPI.

Carmarthenshire-based Your Money Rights Ltd made 146 million calls over a four-month period - said to be a record high.

The Information Commissioner's Office, the public body that ordered the fine, said people were left feeling "harassed and threatened" by the persistent calls.

Firms can only make automated marketing calls to people if they have their specific consent. Your Money Rights did not have consent, so was in breach of the law.

The calls also broke the rules by not including the company’s name and contact details in the recorded message.

I feel threatened by these unsolicited and frequent nuisance calls and am concerned that if I follow one of the options I will be drawn into a scam.

They are calling twice a day. It drives me insane. I have a very sick relative I help care for, so need to answer the phone.

I feel harassed by these continuous automated calls that I have not requested.

I am exceptionally annoyed that these companies are allowed to intrude into my home and not even have the decency to have a real person on the line.

– Some of the complaints regarding the nuisance calls

Following the ICO’s investigation, the directors of Your Money Rights Ltd, which is based in Ammanford, are seeking to dissolve the company.

The ICO said it is committed to recovering the fine and will work with insolvency practitioners and the liquidator if the company moves to insolvency.

We’re cracking down on illegal automated calls on behalf of the British public. They are a blight on society that disregards people’s right to have their wish for peace and quiet in their own home respected.

We know people find calls playing recorded messages particularly intrusive because they are unable to speak to a call agent.

Your Money Rights should have known that the law around automated calls is stricter than for other marketing calls.

– Steve Eckersley, ICO Head of Enforcement