1. ITV Report

Bus company apologises after 82 year-old forced to walk miles because bus pass was refused

First Cymru has apologised after pensioner David Rees, 82 was forced to walk two miles into Llanelli after being turned away from a service from Llwynhendy.

Mr Rees' bus pass was cracked and despite his face and the date being visible the driver refused to issue him a ticket.

David, who suffered a broken hip two years ago now has a new bus pass.

You had to have a good inspection of it to pick up the damage. I boarded the bus as usual put my pass-card onto the machine but it didn't activate and there was an error coming up.

Then he turned around and told me I'll have to charge you because it was damaged.

It took me forty minutes to walk from that bus stop to the town centre. I was a bit shattered when I came home and even the following day.

– David Rees

David, who suffered a broken hip two years ago now has a new bus pass.

In a statement First Cymru said they were disappointed to learn about the incident and have apologised to David Rees.

First Cymru has apologised to David and launched a full investigation.

First Cymru is committed to providing the community with a bus service that they can rely on.

We were disappointed to learn about this incident and want to apologise for the inconvenience caused.

A full internal investigation has been launched and we want to ensure that it does not happen again.

– Spokesperson, First Cymru