1. ITV Report

TUI to create 175 jobs in Swansea

The cruise ship Credit: Hauke-Christian Dittrich/DPA/PA Images

The Welsh Government says TUI's services centre has grown from 48 people to over 280 over the last three years. The support will both secure existing customer services jobs within the UK, and support further growth of the company’s operations in Wales.

In 2015 TUI launched its ‘Better Holidays, Better World’ strategy. It focuses on reducing the environmental impact of holidays, creating positive change for people and communities and pioneering sustainable tourism.

The company has begun recruitment, seeking advisers to help customers in their choice of flights, holidays, hotels and increasingly, cruises.

I am delighted that with Welsh Government support TUI is creating 175 new jobs in Wales. The company’s expansion in Swansea is testament to our reputation for delivering excellence in customer service.

Our growing and vibrant customer service sector now employs in excess of 30,000 people in over 200 centres across Wales.

Also, TUI’s commitment to sustainability reflects our commitments in our new Economic Action Plan, which has the principles of growth, fair work and decarbonisation at its heart.

– Ken Skates AM, Economy Secretary

We opened our Alexandra House Office in Swansea which is home to our contact centre team in 2015 and it’s continued to go from strength to strength.

We are really grateful for the support of the Welsh Government as we look to further grow our office in Swansea.

This came out of extensive research, consideration and discussion about the future of our business and ensuring we can best serve and communicate with our customers as we move forwards.

– Helen Caron, Director for Distribution and Cruise for TUI UK & Ireland