Train operator Arriva Trains Wales has been forced to make a u-turn and will be undertaking a review on a policy which charges customers who have lost items on their trains.
It comes after passenger Adam Howells tweeted to say his wallet was found by the train operator but was told he had to pay a 10% fee for the money it contained in order to get it back.
The operator said it charges a release fee which varies depending on the item lost and they will be waiving this cost to the customer.
If the item contains money, 10% of the value up to £10 is added. ITV News understands this administration fee will still apply.
Other charges including £25 for camcorders and laptops and £3 for items such as rucksacks and suitcases will also still apply. But Arriva added they will be reviewing this with customer groups and rail industry regulatory bodies.
It also re-iterated the money recovered goes towards supporting the cost of administrating the lost property service.
Arriva Trains Wales will no longer run the rail franchise in Wales from October when a new company under the banner of Transport for Wales takes over. They have said they will not impose the similar charges.