1. ITV Report

Welsh Water 'pays £7 million' to support customers struggling to pay water bills

Credit: Rui Vieira/PA Wire/PA Images

Dŵr Cymru Welsh Water says a record number of its customers across Wales and Herefordshire – 105,000 – now receive financial help from the company to pay for their water bills.

The only not-for-profit water company says it has committed to invest around £7 million a year from its profit to help households who most struggle to pay their water bills.

As a company owned on behalf of its customers, we want to do much more for our customers than would otherwise be possible. This is why we are contributing £7 million a year from the company’s profits to support more than 100,000 households on the lowest incomes to pay their water bills.

We work with nearly 200 organisations such as StepChange, Citizens Advice and Cardiff Foodbank to promote the tariffs to their service users. We will continue to do all we can to help support them which plays a key part in enabling us to achieve our vision to earn the trust of our customers every day.

– Chris Jones, Chief Executive