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  1. ITV Report

Half of NHS Wales complaints not resolved within target time

Credit: PA

Information requested by the Welsh Conservatives has revealed 2,993 of the 5,868 (51%) complaints made by patients to health boards in Wales were "not resolved or dealt with" within the Welsh Government 30-day target.

The figures have increased since the previous year when 45% of the 5,861 complaints missed the target.

145
complaints were not resolved in six months.

It isn't just the proportion of complaints that have not been dealt with in the target time that concerns me, but the sheer number of complaints made in the first place... Over 5,000 complaints and half of them not being resolved within the target time is unacceptable.

– Angela Burns AM, Welsh Conservative and Shadow Health Minister

The number of complaints made in relation to the number of patients treated is very small, but every complaint made to the NHS is taken seriously. Putting Things Right, the Welsh NHS complaints procedure, requires health boards and trusts to thoroughly investigate patients' complaints in an open, honest and transparent way and we would expect them to meet the target in place. Reports against the target are submitted quarterly to us and the results monitored to identify problems and take steps to address them.

– Welsh Government spokesperson