ITV Wales cameras have been given exclusive access to go behind the scenes with the fire service in one of Wales’ biggest and busiest towns.
‘Fire Station 20’ is the operational name for South Wales Fire and Rescue’s base in Barry in the Vale of Glamorgan. It is also the title of the new three-part series.
Crews in Barry work on shifts covering 24 hours a day, seven days a week. They are trained to respond to almost any emergency - and they are ready for anything.
For six months, ITV Wales cameras followed the life of the station and the lives of the firefighters who work there.
They talk revealingly about the vital bonds they build when teamwork can make the difference between life and death.
And they share how they support each other when, despite their best efforts, lives are lost.
“I think people probably have an assumption that we move on from it and almost try to forget about it,” says Firefighter Owen Lewis.
But the reality is very different. “I find here in Barry that we will talk about it almost as soon as the doors on the truck are shut,” he added.
The series takes viewers behind the scenes into a job and life that few outside the service will ever know.
Call-outs range from major incidents, working closely with other emergency services, to rescuing an elderly woman stuck in a lift.
Most of the time we see people in the worst part of their lives and that’s not nice, but when you get things like lift rescues, it’s not the worst day. It’s not the best, but it isn’t the worst - and then when you get them out and they’ve just found the whole thing hilarious... it’s great.
The series followed lengthy discussions between fire chiefs and programme makers.
The result has brought praise from Chief Fire Officer Huw Jakeway, QFSM.
He said: “This is the very first time South Wales Fire and Rescue Service has allowed cameras behind the scenes and it has been a pleasure to work with ITV Cymru Wales, and particularly with [producer] Nicola Hendy over the past few months.
“Having recently had the opportunity to preview the series with some of our crews, I can honestly say I felt emotionally proud to be the Chief Fire Officer of South Wales Fire and Rescue Service.
“The scenes captured reinforced for me what I already knew, that the people who work across our Service are all incredibly dedicated, professional and caring people and are committed to making South Wales safer.”
Producer Nicola Hendy filmed most of the series. She added: “It was a privilege to be allowed behind the scenes of Fire Station 20. I followed the firefighters through every aspect of their job, from the most difficult situations, to some of the more lighthearted. It was great to capture the true passion they have to protect their community.”
Watch a preview of the new series here: