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Avanti West Coast promises a 'new era' in North Wales services

Credit: PA Images

Avanti West Coast has taken over the operation of long-distance train services in North Wales. It's promising more services to and from England.

The company says it will make significant improvements to rail services in North Wales including:

  • A new fleet of quieter, more accessible and greener bi-mode trains in 2022 on the strategic Holyhead to London Euston route that also serves Bangor, Colwyn Bay, Llandudno Junction, Prestatyn and Rhyl.
  • These new trains will have reliable, free Wi-Fi; at-seat wireless inductive charging for electronic devices, plug and USB sockets; a brand-new catering offer and a real-time passenger information system
  • Withdrawing the diesel Super Voyager trains and cutting CO2 emissions by more than 60%
  • More train services between North Wales and England including an additional service from Llandudno to London Euston from December 2020
  • From December 2022, new direct services from Gobowen (via Wrexham) to London Euston that provides a rail link for nearby Oswestry on the England-Wales border
  • Enhanced Welsh language provision for Welsh-speaking customers including announcements on Avanti West Coast train services in North Wales
  • ‘Delay Repay 15’ compensation for customers when trains are delayed by 15 minutes or more.

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I'm pleased to welcome the start of the Avanti West Coast franchise and the increased services it will provide here in North Wales, as well as improved links to future high speed rail services. It is good to see the commitment to partnership working and I look forward to having meaningful engagement in the process for developing services to be delivered in the future.

A commitment to work with Transport for Wales will ensure both franchises work collaboratively for passengers and stakeholders to deliver integrated services that meet the needs of Welsh customers fairly and equitably. We want to see improved services and connections for the people of North Wales that will deliver long-term benefits and I'm pleased to see the introduction of a new fleet of greener trains.

– Ken Skates AM, Economy Secretary