MP Clwyd's patient review

The Prime Minister has asked Cynon Valley MP Ann Clwyd to advise on the handling of patients' complaints

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Welsh NHS will learn from report on failings in England - minister

Health Minister Lesley Griffiths says the Welsh NHS will learn from a damning report into neglect at English hospitals. She said the health service in Wales will use the Francis Report into the failings at Mid Staffordshire NHS Foundation Trust to avoid 'systemic failure.'

The minister said she would 'comment fully before summer recess' and would hold an Assembly debate to work out 'the Welsh approach' to any problems.

As Assembly Members, we all know from our post bags things sadly do go wrong. There can be no simple guarantees in what is a people run system. The vast majority of our staff do an excellent job under great pressure, sometimes, in challenging circumstances. What we must insure against is the risk of any wide ‘systemic’ failure. Everyone, public, patient and NHS employee, places Safe Care, Compassionate Care at the centre of our NHS Wales culture. This means a culture which is open, transparent and learns from mistakes.

Care and compassion is not something which can be mandated upon and which employee would not say this is what they do daily? There is a leadership challenge for NHS Boards and Trusts and all organisations who deliver care in Wales. I want NHS Wales to demonstrate how the public can be confident we are listening actively, being vigilant for every learning opportunity and addressing any problems fairly with passion and pace, both now and into the future.

– Lesley Griffiths AM, Health Minister

Patients' complaints review will be England-only

The review of patients' complaints which Ann Clwyd will carry out will be restricted to the health service in England, the UK Department of Health has confirmed. That's despite the Cynon Valley MP's personal complaint about the treatment of her dying husband relating to a hospital in Cardiff.

Her appointment by the Prime Minister comes as part of his initial response to severe criticism of failings at Mid Staffordshire Foundation NHS Trust. But she won't look at complaints from patients in Wales because control over the health service here in Wales is devolved to the Welsh Government.

The Welsh Health Minister, Lesley Griffiths, won't give a detailed response yet but has issued this statement:

I believe in Wales we have robust systems in place to ensure quality and safety are at the heart of NHS care. A recent survey showed 92 per cent of people here are satisfied with that care, however, we are not complacent. We are striving for excellence and will examine the Francis report in detail to see what can be learnt to ensure the systemic failures of the Mid Staffordshire NHS Foundation Trust are never part of the culture of the NHS here in Wales.

– Lesley Griffiths AM, Health Minister


Ann Clwyd: patients' complaints should be acted on

Cynon Valley MP Ann Clwyd says her appointment by the Prime Minister to advise on the way patients' complaints are handled by the NHS in England is a welcome opportunity to make sure the concerns of patients, families and whistleblowers are acted on.

David Cameron asked her to take on the role as part of his response to of a damning review into failings at the Mid Staffordshire NHS Foundation Trust and because [she'd spoken of her concerns over her dying husband's treatment in hospital. Today she said:

I welcome the opportunity to play an active role to help find a solution to one of the long list of problems we now have with healthcare in so many of our hospitals. I am determined that the result of this review will be a system that ensures that any complaint that patients or whistleblowers make will be listened to, and acted upon. As the Patient’s Association said yesterday, every complaint is a chance to improve services, and to ensure mistakes are not repeated.

– Ann Clwyd MP

PM: Ann Clwyd MP to advise on NHS patient complaints

After the publication of a damning report into failings at the Mid Staffordshire NHS Foundation Trust, Prime Minister David Cameron has made a statement to the Commons.

He confirmed he has asked Labour's Ann Clwyd, MP for the Cynon Valley, to examine how NHS hospitals could deal with complaints better in future.

In December, she criticised the care given to her late husband at Cardiff's University Hospital of Wales.

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