Health board apologises after cancer care complaint

Abertawe Bro Morgannwg University Health Board has apologised to the family of a cancer patient following failings in the care he received. The patient's family complained to the Public Services Ombudsman over care at Morriston Hospital.

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'Improvements made' following hospital complaint

Abertawe Bro Morgannwg University Health Board says it wishes to apologise to Mr B's family for the shortcomings in his care.

There have been considerable changes in the Emergency Department (A&E) at Morriston Hospital over the last two years; including major triage and pain management improvements.The department has increased the numbers of nurses, and further increases in the number of triage nurses are planned shortly. Alongside this, new systems are in place to reduce delays for patients waiting to see specialist teams.

Action has also been taken to ensure all doctors respond to ‘red flags’ which indicate a potentially urgent issue around back pain.

– Abertawe Bro Morgannwg University Health Board spokesperson

Health board apologises after hospital failings

Mr B died at Morriston Hospital in March 2012 Credit: ITV News

The Public Services Ombudsman for Wales has asked Abertawe Bro Morgannwg University Health Board to apologise to the daughter of a patient who died of cancer after it found a number of failings in his care and treatment.

The health board has been found to not have not given the patient, referred to as Mr B, a reasonable standard of personal care at Morriston Hospital in 2012.

Mr B was suffering from cancer when he was taken to hospital in February 2012 with back pains.

His daughter argued that Mr B suffered unnecessarily and died sooner than might have been the case because of the failings by the health board.

The Acting Ombudsman, Margaret Griffiths, recommended that the health board should make a number of recommendations, including paying Mrs A £1500 in recognition of the 'significant distress' its failings caused.

The recommendations also include providing better discharge-related training for its nursing staff members and assess and review the personal care needs of their patients systematically and record the service provision associated with them.

The Health Board has agreed to comply with these recommendations.

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