Fewer complaints to water companies

Billing and charges are the biggest gripes. Credit: Rui Vieira/PA Wire

The Consumer Council for Water (CCWater) says written complaints from customers against water companies in Wales have fallen again but says there is still more to be done.

Written complaints against Dee Valley Water fell by more than 28 per cent, while Wales’ biggest water company Dwr Cymru Welsh Water also saw a drop of over 14 per cent.

Dee Valley Water’s complaints fell at twice the rate of the previous year while Dwr Cymru Welsh Water reduced written complaints for a third successive year, meaning they are now only half what they were in 2004/05.

Severn Trent Water also saw written complaints fall for the second year running, down by nearly 14 per cent.