Some fans heading to see Sir Elton John in Exeter last night were left disappointed after getting stuck in traffic for up to four hours.
Some abandoned their cars and walked to Westpoint. Others gave up getting to the concert in time to see the star, who delayed the start of the show by 10 minutes.
Westpoint says customers wanting refunds need to contact the box office they purchased the tickets through
There was traffic chaos at the Clyst St Mary Roundabout at 6.30pm as motorists tried to get to the concert.
When the company was inundated with requests for refunds from unhappy revellers, they had this to say:
Devon and Cornwall Police say the issue was due to the fact they were not told that the concert time had been moved forward.