1. ITV Report

Gas to be turned off in Exeter homes due to leak

The IKEA site on the A379 where a gas pipe was damaged during works. Credit: ITV West Country

Contractors working to build a new Ikea store in the Newcourt Way area of Exeter have seriously damaged the gas network.

The A379 was closed last night, 26 October, when the gas leak was discovered and one lane is still shut northbound while proper repairs take place.

Wales and West Utilities says that, due to the scale of the damage, it needs to turn off part of the gas network in the area to fix it.

Gas supplies will be temporarily interrupted to homes in the following streets.

  • Brockey Walk
  • Heraldry Walk
  • Clyst Halt Avenue
  • Buckingham Road
  • Heraldry Way
  • Apple Farm Grange
  • Coburg Green
  • Norman Mews
  • South Grange
  • Coronet Close
  • Norman Place
  • Clyst Heath
  • Crown Way
  • Plantagenet Walk
  • Russell Way
  • Culm Close
  • Royal Crescent
  • Etonhurst Close
  • Culm Grove
  • Russell Walk
  • Baxter Close
  • Cumberland Drive
  • Sovereign Court
  • Lewis Crescent
  • Digby Drive
  • Unicorn Street
  • Couper Meadows
  • Edwards Court
  • Walsingham Place
  • Haddeo Drive
  • Walsingham Road
  • Heraldry Row
  • Knights Crescent
Credit: ITV West Country

A spokesperson for the company says that every customer will be notified in person before their gas is turned off and will also visit to turn it back on once the damaged pipe is aware.

All the engineers will carry identification.

Due to the damage that has been done to the gas pipe and the complexity of this work, we are not yet able to say how long this will take. Our engineers will be working round the clock to get the gas back on as safely and as quickly as possible.

– Darryl Goddard, Wales & West Utilities Area Engineering Manager for South West England

The gas company is giving vulnerable customers in the area alternative heating and cooking facilities if required.

If anyone needs assistance or knows of a neighbour in need, it says they should contact the Wales and West Utilities Customer Service Team.


The gas company says it would like to thank local people for their patience while it repairs the damage caused to the gas network by contractors.