1. ITV Report

Yeovil medical centre blames lack of funding and GP shortage for appointment difficulties in open letter to patients

Ryalls Park Medical Centre, Yeovil Photo: Google Maps

A medical centre in Yeovil has shared an open letter to its patients via a social media platform apologising for its recent level of service, listing a number of reasons.

Ryalls Park Medical Centre on Marsh Lane, acknowledged in the post that patients find it difficult to get an appointment. They go on to say they've had two doctors leave at the beginning of last year, 2017, and recruiting had been difficult due to a shortage of GPs.

Insufficient funding is the second issue they say they face, with funds "simply not kept up with demand".

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In the post, the centre says it is looking for ways to simplify procedures such as at the reception. It also says doctors will see more patients in a day and staff will work longer hours.

In order to "provide... good quality", the centre also asks that patients be mindful that they may be asked to ring back the next day or seek help from another NHS service.

The open letter went on to read: "We trust that the funding shortfall is a temporary problem and that the NHS will receive a much-needed boost in the next financial year."

"We are sorry about this situation but we and your PPG (Patient Participation Group) felt it was important to share it with you. Hopefully with your forbearance we can quickly get through this difficult time."

The letter was signed off "The doctors and all the staff at Ryalls Park."

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