1. ITV Report

Listen to the dramatic 999 call when a Penzance man's heart stopped beating

Keith Richards (centre) with crew members from South Western Ambulance Service Photo: South Western Ambulance Service

A guest house owner from Penzance has thanked paramedics who saved his life after his heart stopped beating.

Keith Richards, aged 64, suffered a cardiac arrest and collapsed at home back in March.

A team of medics from South Western Ambulance Service attended within five minutes and shocked Keith with a defibrillator to get his heart beating again.

He was taken to hospital in Truro and is now recovering.

At a special event at Penzance Ambulance Station, Keith and his family were reunited with the team who rushed to his aid.

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I am hugely thankful to everyone involved on that day for their prompt response, and more importantly their resolve in saving my life in a very frightening scenario.

“I have no recollection of what happened. But I gather everyone got on board, and it was all hands on deck.”

– Keith Richards
Call handler Hollie Credit: South Western Ambulance Service

Keith's daughters, Lindsay and Louise, said: “We would like to express our pure gratitude to everyone involved in saving our dad on that fateful day."

The lady who took our 999 call tried to keep us calm, which was nearly impossible, and the instructions she gave us contributed to saving his life. If the paramedics had not arrived so quickly or had not worked so tirelessly, our loved one would no longer be with us.

The work you all do deserves so much praise and admiration. What is more important and heroic than helping to save lives? We would all be lost without the services you provide.

– Lindsay and Louise

“You’ve given us the greatest gift, and we will always remember what you did. Thank you from the bottom of our hearts.”