The Royal Cornwall Hospitals NHS Trust will remain in special measures despite making some improvements to its services.
The Care Quality Commission (CQC) rated it as 'Requires Improvement' in its most recent report this week. It follows inadequate ratings in 2016 and 2017.
The Trust is responsible for the Royal Cornwall Hospital in Treliske, West Cornwall Hospital and St Michaels Hospital.
The CQC found:
- The emergency department was frequently crowded
- Patients were not always assessed within the 15-minute target
- Records were not kept in a way which kept patients safe.
- Ratings for end of life services at the Royal Cornwall Hospital were upgraded from inadequate to requires improvement
- Staff were complimented for being caring, supportive and compassionate towards patients, parents and children
- Critical care, children and young people's and community sexual health services remained rated as good
- Diagnostic imaging received an outstanding rating after new scanners were unveiled earlier this year.
The Royal Cornwall Hospital itself was rated as 'Requires Improvement', while the West Cornwall Hospital and St Michael’s Hospital were both rated 'Good'.
The CQC said it would continue to "monitor the service closely" and return in the future to check on its progress.
Full reports and ratings for the core services are available at: https://www.cqc.org.uk/provider/REF