Pontins has issued a statement two days after the collapse of an air conditioning duct put six holidaymakers in hospital.
The company declined to comment in the immediate aftermath of the incident, which happened at the Brean Sands holiday park on February 20.
Now, two days after the collapse, Pontins has released a statement - saying it is “deeply shocked” by what happened.
At least six guests were taken to hospital following the incident, while a further 18 were treated for minor injuries at the scene.
Wendy Jones, who was holidaying with her daughter Hayley, was among those taken to hospital.
She suffered a crushed leg and a suspected broken hip when debris fell on her.
Sedgemoor District Council has confirmed it will be looking into the incident as the local authority.