There were more than 50 recorded incidents of violent or aggressive behaviour towards members of South Western Ambulance service during the Easter holidays.
It was a hugely busy period for paramedics, with over 11,000 incidents over the Bank Holiday weekend alone. That's a 10% rise on 2018.
Natalie took that call. The man on the other end of the phone was prosecuted, fined and had to pay her compensation but it certainly wasn't an isolated case.
Unfortunately it's not just call handlers who have similar stories to tell and abusive incidents like these ultimately stand in the way of providing care to the patient.
Violence against emergency services across the South West have been on the increase for some time.
Officers are now drawing attention to the rise in violence and abuse towards their staff through the campaign #Unacceptable.