An 88-year-old woman waited on a trolley in a hospital corridor for 12 hours before being given a bed, according to her family.
The pensioner, from Teignmouth in Devon, suffered a fall at home and was taken by ambulance to Torbay Hospital in Torquay.
Her son told ITV West Country she was sent for an X-Ray but had to wait until early the following morning to be admitted to a ward - 12 hours after arriving.
They were very busy, patients constantly coming in and out, and the nurse said it had been like that for a few weeks. My mum was waiting in the hall for roughly 12 hours.
The Trust apologised for the wait and called the wait time "rare", adding when they did occur "urgent actions" are taken to resolve the situation as quickly as possible.
Whilst 12-hour trolley waits are rare, it is understandably distressing for a patient and relative when they happen and urgent actions are taken to resolve as quickly as possible.
The trust confirmed it has seen a sharp rise in admissions after temperatures dropped at the weekend.
Together our staff have been working tirelessly to make sure people are treated and return home, or are admitted, as quickly as possible and we are seeing an improvement in the situation.