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  1. ITV Report

Pensioner 'waited for 12 hours on a trolley' in corridor at Torbay Hospital

An 88-year-old woman waited on a trolley in a hospital corridor for 12 hours before being given a bed, according to her family.

The pensioner, from Teignmouth in Devon, suffered a fall at home and was taken by ambulance to Torbay Hospital in Torquay.

Her son told ITV West Country she was sent for an X-Ray but had to wait until early the following morning to be admitted to a ward - 12 hours after arriving.

They were very busy, patients constantly coming in and out, and the nurse said it had been like that for a few weeks. My mum was waiting in the hall for roughly 12 hours.

– Son of patient

The Trust apologised for the wait and called the wait time "rare", adding when they did occur "urgent actions" are taken to resolve the situation as quickly as possible.

Whilst 12-hour trolley waits are rare, it is understandably distressing for a patient and relative when they happen and urgent actions are taken to resolve as quickly as possible.

Incidents such as this are raised at the highest level and investigated to ensure we are constantly reviewing our processes to improve care for our patients.

We are extremely sorry when a patient experiences a long delay and every effort is made to ensure our patients are safe, well cared for and receiving the treatment they need.

– Cathy Gardner, Head of Operations for Torbay and South Devon NHS Foundation Trust

Earlier this week a visitor to the Royal Cornwall Hospital in Treliske said she witnessed up to a dozen patients in corridors as she visited a relative.

The trust confirmed it has seen a sharp rise in admissions after temperatures dropped at the weekend.

Patients were left in the corridor at the RCH as the hospital experienced 'an unusual spike'.

Together our staff have been working tirelessly to make sure people are treated and return home, or are admitted, as quickly as possible and we are seeing an improvement in the situation.

Generally we’d ask people to make use of the pharmacies, the brilliant network of minor injury units around the county and the 24 hour urgent treatment centre at West Cornwall Hospital in Penzance.

– Royal Cornwall Hospital Trust spokeswoman