South Western Railway has announced it will be offering additional compensation for customers that were affected by the rail strikes in December last year.
The company says after listening to customer feedback, they will offer additional compensation over and above the normal delay repay arrangements.
The cost of rail travel for up to five days will be paid as compensation and will be offered to season ticket holders and daily ticket holders who travelled frequently during the strike.
The compensation scheme will run in two phases.
SWR Season Ticket Holders for whom the business holds details will be contacted directly to arrange compensation
Customers who SWR doesn’t hold details, including weekly season ticket holders, will need to apply for compensation.
SWR will notify customers when each phase opens.
Since I arrived at SWR I have listened carefully to customer feedback and I believe it is right that we offer additional compensation over and above our Delay Repay scheme for the disruption caused by December’s strikes.
Passengers across SWR’s extensive network had their December ruined by reckless and unnecessary strike action.