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  1. ITV Report

South Western Railway to offer additional compensation for customers affected by December strikes

The company says after listening to customer feedback, it will offer additional compensation above the normal delay repay arrangements. Credit: PA Images

South Western Railway has announced it will be offering additional compensation for customers that were affected by the rail strikes in December last year.

Passengers had to deal with a series of strikes and timetable delays. Credit: ITV News West Country

The company says after listening to customer feedback, they will offer additional compensation over and above the normal delay repay arrangements.

The cost of rail travel for up to five days will be paid as compensation and will be offered to season ticket holders and daily ticket holders who travelled frequently during the strike.

During the strike SWR says it did Credit: ITV News West Country

The compensation scheme will run in two phases.

  • Phase 1

SWR Season Ticket Holders for whom the business holds details will be contacted directly to arrange compensation

  • Phase 2

Customers who SWR doesn’t hold details, including weekly season ticket holders, will need to apply for compensation.

SWR will notify customers when each phase opens.

Since I arrived at SWR I have listened carefully to customer feedback and I believe it is right that we offer additional compensation over and above our Delay Repay scheme for the disruption caused by December’s strikes.

Whilst SWR worked very hard to keep people moving during the strikes, I know that our passengers often still had to cope with delays, cancellations and packed trains and the compensation reflects that.

– Mark Hopwood, Managing Director of South Western Railway

Passengers across SWR’s extensive network had their December ruined by reckless and unnecessary strike action.

They have understandably had enough, so we support SWR taking action to ensure people are compensated for the disruption caused to their lives.

– Grant Shapps, Secretary of State for Transport