Bristol City Council apologises for poor upkeep of sheltered accommodation block

  • Report by Ellie Barker.

Bristol City Council has apologised for the conditions inside a sheltered accommodation block in Hartclliffe.

Walwyn Gardens pensioners have been complaining for months and the state of repair has now deteriorated even further following recent rainfall.

In an ITV News interview, the council has admitted mistakes were made and has promised to make improvements.

It comes after the council first promise to make "immediate changes" following a report ITV West Country did in October.

When we see it rain, we just wonder where it's going to come in next.

Glenis Chard, resident
Resident Glenis Chard points out the extent of water ingress inside the accommodation. Credit: ITV News West Country
Residents say the situation is getting worse by the day. Credit: ITV News West Country

Resident Glenis Chard insists the situation is getting worse day by day and pointed multiple water ingress points, some of which date back months.

ITV News first visited in October 2019and Bristol city Council told us that it had taken immediate action to address some of the issues.

But when our cameras returned to Walwyn Gardens in January, residents complained that very little had been done.

Upon viewing the latest video evidence, Councillor Paul Smith insisted that the sheltered accommodation block is a priority and pledged to spend more than £1million on improving the building's fabric.

Councillor Paul Smith viewed ITV News footage and has said he is sorry. Credit: ITV News West Country

I apologise for the circumstances that they [residents] find themselves in. We've gone in and done some repairs beforehand - I think we should have done those sooner.

Councillor Paul Smith

Councillor Smith went on to guarantee that the works begin later this year - but possibly not until October.