Hotels across the West Country prepare to re-open
Richard Ball is excited to finally be able to open his Gloucestershire hotel after lockdown but he says guests will find an entirely different experience.
Guests will now use an app to check in to The Calcot Hotel in Tetbury and there is a whole new reception area.
Every area of the hotel has had to be rethought.
In the restaurants shields have been put up, the tables are further apart and customers will use tick menus.
Richard Ball has been involved with the hotel for more than 35 years. He and his parents bought it as an old farmhouse and turned it into a hotel.
They sold it to a local family, but Richard stayed working with them. They now have four hotels, one pub and a staff of more than 500. He believes the resilience they have all built over the years will help them now.
Staff here say they will keep working and adapting as new guidance arrives.
They say they will work together to keep the hotel a part of the landscape for many more decades to come.
Watch Ellie Barker's report here: