Issues at Bristol Airport see queues of passengers stretch outside the terminal

  • Passengers queue at Bristol Airport

Passengers are facing a morning of long queues at Bristol Airport with lines stretching out its doors this morning (11 May).

Similar scenes were seen at the airport last week when some passengers described it as a "shambles".

This morning, passengers shared their frustrations online.

Beth Roche said: "Absolute chaos this morning. Queue for security the length of the airport OUTSIDE. Up to 2 hours of standing in queue now."

Another passenger, Russ Lavington, said: "Joke of an airport and been getting worse every year. Ridiculous queue for security. Surely you know how many people are due to arrive."

Others expressed their relief when they finally reached their flights.

Jessica Buck wrote: "After the most stressful airport experience ever at Bristol Airport, we are finally on our way to sunny Palma!"


In a statement this morning, Bristol Airport said: “We apologise to customers impacted by above average queue times during early morning peak operations today (Wednesday 11 May); with security experiencing a maximum queue time of 65 minutes.

"We work closely with all business partners to ensure staffing levels are sufficient to provide a good service to passengers with an average queue time of 30 minutes for security.

"However, on some occasions staff shortages can impact on waiting times and service standards. We constantly review resourcing across all areas and adapt plans to meet demand and build in resilience where possible.

“Whilst recruiting and training new colleagues for the airport can take time, the Bristol Airport team and business partners will be working hard to ensure all customers have a smooth and easy journey through our terminal.

"We advise all customers to arrive in the terminal two hours before scheduled flight departure time – or when the airline bag drop /check-in desk opens to allow sufficient time to complete all the necessary check-in, bag-drop, security, and boarding processes ahead of their flight.”

  • Watch a video of the airport queues from @shepherdzico on Twitter

A planned expansion would see even more passengers through the airport's doors, with their annual capacity increasing from 10 million to 12 million.

But yesterday campaigners successfully won the right to take their fight against the expansion to the High Court.