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Thomson releases update for tourists flying from Bristol to Florida

Passengers are urged to check for flight updates in advance. Credit: ITV West Country

Thomson has released a passenger update as Hurricane Irma affects flights across the Atlantic.

One of the affected flights is from Bristol Airport to Orlando, Florida.

Orlando's Sanford International Airport was closed on Saturday because of Hurricane Irma and Thomson says flights continue to be disrupted.

"Flight TOM374 from Bristol to Sanford, which was due to depart on Sunday 10th September, is delayed by 48 hours and is planned to operate on Tuesday 12th September departing 0900 local time."

"Customers who are due to travel on Tuesday 12th September or Wednesday 13th September to Sanford have the opportunity to amend free of charge. An additional £25 per person rebook incentive will also apply on any Florida holiday."

Thomson says other terms and conditions may apply.

Affected customers can get more information on Thomson's website or by calling customer services on 0800 009 3836 or 0203 636 1997.


Flight heading for Bristol forced to turn around

Credit: PA

A Thomson Airways flight to Bristol from Orlando in Florida had to turn back over the Atlantic after two crew members fell ill.

The plane was due to land in Bristol earlier today but had to return an hour after leaving America's east coast.

The airline said it was a medical emergency and that the safety of customers and crew was of primary importance.

Passengers were taken to local hotels and are due to arrive back at Bristol airport early tomorrow morning.

Thomson Airways would like to apologise for any inconvenience to our customers on board flight TOM375 travelling from Orlando to Bristol which was diverted back to Orlando International Airport due to a medical emergency.

We have provided all passengers with food and accommodation whilst we wait to board them onto their new flight which is due to depart at 21.25 GMT.

The safety of our customers and crew is of paramount importance to us and we would like to reassure everyone that events such as these are rare.

– Statement from Thomson Airways


Airport expansion likely to cause traffic delays

Airport expansion likely to cause traffic delays Credit: ITV News

More than 100,000 people are expected to pass through Bristol Airport this weekend. As the summer season gets underway passengers are being advised to leave extra time to get to the airport.

A £24 million expansion is underway with the first phase of the new terminal opening in July. The work is expected to cause more traffic queues than normal.

“Many of our passengers this summer will be heading off for a well-earned break, so the last thing we want is for their journey to start with the stress of nearly missing a flight.

We want Bristol Airport to be the most convenient and friendly place to start your journey, which is why major developments are underway to further enhance our facilities. However, carrying out major construction work in a busy terminal can be challenging, so we are asking passengers to help us keep disruption to a minimum by following our advice when travelling this summer.”

– Alison Roberts, Head of Terminal and Customer Operations at Bristol Airport
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