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Ryanair provides update as airline works to resolve cancellations

A total of 2,100 flights have been cancelled over the next 6 weeks. Credit: ITV West Country

Ryanair has provided an update on its progress as the airline works through the cancellation of 2,100 flights over the next 6 weeks.

The airline says all 315,000 affected customers received email notices on Monday advising them of their flight changes and offering alternative flights, refunds and advice about claiming money back.

Ryanair says it expects to have provided more than 63,000 refunds and accommodated 175,000 customers on other Ryanair flights by the end of the day.

The airline says it expects to process more than 300,000 alternative routings or refunds for customers (over 95% of affected customers) by the end of the week.

Ryanair has apologised for the cancellations.

We apologise sincerely to each and every one of the 315,000 customers whose original flights were cancelled over a 6 week period in September and October, while we work to resolve this short term rostering failure. We have taken on extra customer service teams to speed up the rate at which we accommodate and action alternative flight requests or refund applications.

– Kenny Jacobs, Ryanair



Flight from Sharm el-Sheikh to arrive in Bristol

An empty runway at Sharm el-Sheikh airport in Egypt Credit: PA: Benno Schwinghammer

Thomson Airways have confirmed a flight from Sharm el-Sheikh will arrive in Bristol later today.

Thousands of holiday makers have been stranded at the resort after flights from Sharm el-Sheikh to the UK were initially suspended on Wednesday.

Downing Street revealed an "explosive device" may have caused a Russian plane to crash, killing 224 people on board, after it left Sharm el-Sheikh earlier in the week.

A flight is due to land at Bristol airport around 19:20 this evening (Oct 7).

We continue to work with the U.K. Government to try and finalise our flying programme for the following days and we will update accordingly when further information becomes available.

These flights will operate under special security measures mandated by the UK Government. Customers will not be able to bring any hold luggage with them on these flights. Only hand luggage can be brought on board and normal Thomson cabin baggage restrictions apply.

All hold luggage will be returned to customers under separate secure cover arranged by the UK Government.

– Thomson Airways
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