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"We're sorry" says council who didn't collect rubbish

A street in Cheltenham with uncollected rubbish back in January Credit: ITV News West Country

Cheltenham Borough Council has apologised for cancelling rubbish collections in January because of the snow.

It's received a large number of complaints from residents. An inquiry found that the desicion was inappropriate and that clearer communication with the public is needed to avoid the same problem in the future.