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Statement following Sir Elton John queues

Sir Elton John in concert Credit: PA

Westpoint Exeter, which hosted last night's concert by Sir Elton John, has issued a statement following the event.

Many people complained of long queues around the venue:

Here is the full text of the statement:

Last night’s Elton John concert was the largest single music event that Westpoint Exeter has hosted and attracted a thoroughly entertained audience of 15,000.

Unfortunately, with the adverse weather, exacerbated by unforeseen difficulties on the M5, reported on the day by the Highways Agency, some customers experienced delays in reaching the venue. Such factors are unfortunately beyond the control of the event organisers.

Westpoint Exeter who dealt with traffic management for the event worked closely with the various agencies, to plan how people would arrive and leave the site.

Elton performed a set containing 26 songs including a 2 song encore and lasting a staggering two and half hours. The steady rain did not deter the crowd from singing and dancing along to hits such as ‘I’m Still Standing’, ‘Saturday Night’ and ‘Crocodile Rock’. Elton responded by thanking them for their loyalty throughout his career.

In response to queries about timings, an information leaflet sent to all ticket purchaser’s made clear that gates opened at 4PM and the concert started at 6PM. It also made clear that purchasers should allow ample time to arrive at the venue and make their way to their seats. The support act, Foy Vance, took to the stage at 6.10PM with the headline act, Elton John, taking to the stage close to 7PM.

The T&Cs, which purchasers agree to when purchasing their tickets, make clear that: refunds are only given in the event that the concert is cancelled and; this is an outdoor concert, which will take place even in the event of inclement weather.

Anyone requiring further information about traffic management in relation to this event can contact Westpoint Exeter directly at info@westpointexeter.co.uk

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