Live updates


Thomas Cook pilots plan three more strikes

Pilots are set to stage three walkouts in September and October. Credit: PA

Thomas Cook pilots will go ahead and stage three more strikes this Autumn if disputes over pay is not resolved, says the British Airline Pilots' Association (Balpa).

This follows their 12-hour walkout which started at 3am today, 8 September - the first strike by UK pilots since 1974.

The walkouts would take place on 23 and 29 September and 3 October unless there is a positive outcome from talks with conciliation and grievances service, Acas.

Thomas Cook cancels all bookings to Sharm el Sheikh

Thomas Cook has cancelled all bookings to Sharm el Sheikh until October 31.

The holiday company took the decision to extend the ban - past May 25 -after travel advice from the Foreign & Commonwealth Office did not change.

The FCO has advised against all but essential travel to the resort.

Flights to the resort had been leaving from Bristol Airport.

The Foreign & Commonwealth Office guidance on travel to Egypt Credit: Foreign & Commonwealth Office

We appreciate that this may be frustrating for our customers who have been looking forward to their holiday and we would like to assure them that we are doing our upmost to ensure they are still able to enjoy a Thomas Cook holiday.

– Thomas Cook

Thomas Cook is now offering a number of options to their customers, which include cancelling or amending their holiday to another destination free of charge.

They have increased staff numbers in their contact centre to help deal with queries.

Any customers with immediate concerns and who unable to visit a shop should call the dedicated customer phone line, open 24 hours a day: 01733 224 536.

At Thomas Cook, the safety and well-being of all those who travel with us is our absolute priority, and we would like to thank our customers for their patience and understanding.

– Thomas Cook

Click here for the full and most recent FCO travel advice.

Credit: Jonathan Brady/PA Wire


264 passengers still waiting at Bristol Airport

264 passengers are waiting to fly to Ibiza and Palma after Thomas Cook flights were delayed.

More tourists were taken to Manchester by bus to fly from there, but the 264 remaining passengers spent the night at the Mercure Hotel in Bristol and are still waiting to fly. 145 will fly to Ibiza at 4pm this afternoon, and a further 119 will travel to Palma on the same flight.

Thomas Cook apologise for delays at Bristol Airport

Several representatives from Thomas Cook Airlines are meeting passengers at Bristol Airport to offer an 'unreserved apology' and discuss their entitlement to refunds and compensation.

We’d like to unreservedly apologise to our customers for the significant delay to their flight from Bristol, which has been caused by the impact of short term availability of crew, including sickness. We’re working hard to ensure our customers can start their holiday as soon as possible, including chartering a replacement aircraft, and we’ve provided hotel rooms and welfare throughout the delay. We know how frustrating these delays are, and we’d like to thank our customers for their patience.

– Thomas Cook Airlines spokesperson

Bristol Airport say two flights were delayed

Thomas Cook flights to Bristol delayed Credit: Rui Vieira/PA Archive/Press Association Images

Bristol Airport say two flights have been delayed. One plane was due to leave for Ibiza at 0600 yesterday, the other for Palma at 0645.

97 passengers for Ibiza and 54 for Palma went to Manchester by coach and flew from there. The remainder will be put on a flight from Bristol at 1600, first to Ibiza and then to Palma.

Passengers tweet from Bristol Airport after Thomas Cook flights to Ibiza are delayed

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