Press Centre

The Savoy

  • Episode:

    2 of 4

  • Transmission (TX):

    Wed 22 Jun 2022

  • TX Confirmed


  • Time

    9.00pm - 10.00pm

  • Week:

    Week 25 2022 : Sat 18 Jun - Fri 24 Jun

  • Channel:


  • Published:

    Wed 08 Jun 2022

The information contained herein is embargoed from all Press, online, social media, non-commercial publication or syndication - in the public domain - until Tuesday 14 June 2022.

The Savoy

“As long as it’s legal we’re going to be doing it for you!” Sean, The Savoy’s Guest Experience Manager

ITV’s The Savoy is back for a second series, as we step inside one of Britain’s most expensive and historic hotels.

The Savoy is a Grande Dame hotel with a star-studded history that spans more than 132 years. After the most turbulent time in its history, when the pandemic forced it to close its doors, the hotel is back open with a new MD, Franck Arnold in charge.

This access-all-areas series follows hotel life in the aftermath of the pandemic, during one of the most challenging times for the hospitality industry. Having lost tens of millions of pounds in revenue The Savoy is battling to stay at the top in the fiercely competitive, London luxury hotel market.

Franck Arnold has big plans: a flagship £16,000 a night Royal Suite newly made over by Gucci, a new restaurant in partnership with Gordon Ramsay and the refurbishment of the hotel's world-famous American Bar, London’s original cocktail bar.

With exclusive behind-the-scenes access the series transports viewers both upstairs and downstairs, from guests and famous faces walking through the gilded revolving doors, to the army of staff catering to their every request.

This second series sees the return of Head Butler Sean who has been promoted to Guest Experience Manager and now oversees the doormen, the concierge and the porters, as well as the butlers.

In the fully booked Savoy Grill restaurant, director Thierry is overjoyed to be back serving his glamorous customers with his renowned flair. After a challenging start to life at The Savoy, Michael is now one of Sean’s most trusted butlers and is up for a prestigious hospitality award. As well as the return of some familiar faces, the hotel has seen an influx of new staff, all getting to grips with the Savoy’s five-star standards.

Battling staff shortages, the looming pressures of future covid restrictions and the decline of international travel, we follow new housekeeper Kirsten, chefs Andrew and Dennis who are working round the clock for the launch of Gordon Ramsay’s new River Restaurant and event sales director Jamie who has a backlog of weddings to deliver as cameras capture life behind the do not disturb signs of this amazing, iconic hotel.

Episode 2

The hotel staff are on high alert for the imminent arrival of a mystery hotel inspector.
Sean, Guest Experience Manager, puts his team through their paces in anticipation of the hotel inspection and is aghast when he discovers the front desk has been left unmanned.
Upstairs Guest Experience Executive, Michael looks after VVIP guests the Rt Hon Alan Johnson and his wife Carolyn who check into a butler suite with a view of Alan’s old office - The Houses of Parliament.
New housekeeper Kirsten passes her three-month probation and is delighted to be treated to a 5 star all expenses paid stay at the hotel. She and husband, Lee, enjoy champagne and seafood in Gordon Ramsay’s new River Restaurant and a 5-star breakfast in the Thames Foyer.
In the Savoy Grill, Restaurant Director Thierry is determined that every guest receives the same impeccable service no matter who they are, but his service skills are tested by a troublesome £260 bottle of Chateau Neuf de Pape.
MD Franck, receives word that the inspectors have been, will the 132 year old hotel institution retain its Forbes 5 star status?