Competitions Website FAQ

What devices will it work on?

You can view the website on any internet-enabled device such as a smartphone, tablet, laptop or desktop computer, although you will need to be using the latest browser and OS version to ensure compatibility. You will need a mobile phone to register to enter competitions as you will be sent a passcode by text message for security.

I haven’t got a mobile phone or device – can I enter competitions on the website?

You need a mobile phone to register and enter on this website. But don’t worry, ITV run lots of competitions where you can enter by other methods such as by phoning on a landline or by post. We also need your mobile phone number so that we can call you if you win one of our competitions.

Why do you need my mobile number?

When you register with the site we validate your mobile phone with a passcode that will be sent by text. This ensures that the number you have given is real and that you own it. All your entries are then registered against this mobile number and in the event that you are a winner you will be contacted on that number.

Can I register with my non-UK registered mobile?

No, you will need a UK registered mobile.

How do I enter online?

To enter competitions online that require payment you can pay using PayPal.

What is PayPal?

PayPal is an online payment solution. PayPal is provided by PayPal (Europe) Sàrl et Cie, SCA. ITV Consumer Limited is the ‘Merchant’ referred to in PayPal’s terms and conditions.

Can I use my non-UK PayPal account?

No, you need a UK PayPal account if you want to pay by PayPal to enter our competitions.

How do I get a PayPal account?

It’s easy to sign up, go to https://www.paypal.com/uk/home for more information.

I tried to enter a competition but the screen went blank/I got an error message?

You will need a strong, constant wifi or 3G/4G signal to enter, otherwise you may experience error messages or a blank screen. We don’t recommend entering whilst on the move as your signal strength may vary.

How many times can I enter?

Each competition has different entry limits, please see the individual competition information for details.

How much does it cost to enter?

It depends on the competition, but the cost of entry will always be clearly stated. We may also offer bundles where you get free entries when you pay to enter a competition, such as buy two entries and get a third for free. Please see the individual competition information for details.

I have already entered a competition by another method (e.g. by text message), can I still enter online?

Yes you are able to enter our competitions in as many ways as you like up to the limits stated for each entry method.

How do I know my entry will be counted?

When you enter online you will see a message that confirms your entry has been received. You will also receive an email from PayPal which confirms your payment for your entry. Every successful entry, by every method and whether free or paid, stands an equal chance of winning.

How do I know if I’m the winner?

If you are picked as the winner you will be contacted on the mobile number you provided when you registered. Details of when and how often we will try to contact the winner are set out in the terms and conditions for each competition.

How can I find out who’s won?

Our winners are listed in the Winners section on this website.

Will I receive ‘spam’ / unwanted marketing texts or calls to my mobile if I register on the website?

No, ITV will not send you marketing messages unless you have consented to receive them and will not pass your mobile telephone number to any third party for marketing purposes unless you have consented to this. Text spamming is caused by companies sending unsolicited text messages to mobile telephone numbers. ITV in no way supports this practice and takes great care to guard numbers from any unauthorised use.

I don’t live in the UK – can I enter?

You must be a resident of the UK, Channel Islands or Isle of Man to enter ITV competitions, unless otherwise stated.

I’ve entered the wrong competition by mistake?

We are unable to refund you if you have entered a competition by mistake, please check the competition information carefully before you enter.

I’ve seen a competition on an ITV show but can’t find it on this website?

Over time, most of our competitions will be here so please check back regularly. Our competitions are time limited, so will not remain on the website indefinitely.

My question isn’t answered here – who can I contact?

You can contact ITV Customer Care by phone on 0344 881 4150 or by email at itvihelp@itv.com.