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Dancing On Ice 2024 Voting FAQs


1. How can I vote on the website?

You can vote by visiting itv.com/vote. You can type this web address in, or, if a QR code is displayed in the show, you can use this to go straight there. For the best experience we advise doing this on your mobile phone but you can also use a tablet or computer. The first time you want to place a vote, you will need to verify your mobile number (even if you are using a tablet or computer). To do this, click ‘verify your mobile’, and enter your UK mobile number. Once you receive the passcode (you will receive this via a free text message), enter it on the website. When a vote is open it will automatically appear on the website. 

2. I can’t get the QR code to work?

If a QR code is displayed in the show, using your smartphone, you should open your camera and hover over the QR code that’s on your TV screen for a couple of seconds. This should take you straight through to the online vote. If you cannot get it to work, open your usual web browser and type in itv.com/vote.

3. Can I vote using a screen reader?

Yes you can if voting using a tablet or computer (as opposed to a mobile device). In order to vote, go straight to the voting website at itv.com/vote.

4. I haven’t received my passcode?

Please ensure you have typed your UK mobile number in correctly. It may take a few minutes to receive your passcode. Your passcode comes as a free text message so check you have a good network signal.

5. I can’t see any votes / I have votes but cannot cast them. Why?

There are 5 main reasons why you may be unable to cast your vote:

a. The vote is closed. Full details of when you may cast your vote will be announced in-show. You will only be able to vote whilst the voting period is open. It is not possible to cast your vote at any other time.

b. You do not have a strong enough wifi or 3G/4G/5G signal

You will need a strong, constant wifi or 3G/4G/5G signal to go through the voting process, otherwise you may experience error messages. We don’t recommend voting whilst on the move as your signal strength may vary.

c. There has been a technical error

In the unlikely case that a technical error occurs then an information message should appear. If there is no obvious reason for the error, email itvihelp@itv.com.

d. You have used up your votes

Each mobile number will receive 5 votes per voting event (at the discretion of the producers - final number to be indicated in the Programmes). If, for example, you cast all five votes after voting opens, you will not be able to cast another vote for that same voting event.

e. There is a high demand on the website

At the start of a vote, lots of people will be trying to vote at once so you may get an error message such as ‘Vote error - Due to high demand, your vote could not be processed at this time. Please wait a few seconds and try again.' You should be able to vote if you wait a moment. Note that this is a general message and it is impossible for votes for different celebrities to be treated differently.

6. How many free votes will I get?

Each mobile number that you log in with will receive five votes per voting event. A voting event is classed as one complete vote. 

7. Why can’t I unlock my votes?

You may be required to view an advert to unlock further votes. Some ad blockers will prevent this from being displayed. If you are having trouble viewing the advert, please check you have paused or disabled your ad blocker on your device.

8. Can I use my votes in other ITV programmes?

No. Votes can only be used for the 2024 series of Dancing on Ice.

9. Can I ‘rollover’ votes during the series?

No. You can only use votes for that particular voting event. After each vote has closed, shortly afterwards any unused votes will be removed. Votes for a new voting event will appear on the website the next time voting opens.

10. Can I move my votes between devices/onto a new device?

You can cast up to 5 votes per mobile phone number for each voting event. These votes can be cast on different devices but you will only be able to cast a maximum of 5 votes for each mobile number.

11. Why are vote images and text display distorted or misshapen on my mobile device?

You may need to adjust your font size or screen size. 

To adjust this on Android, go to Settings > Display > Font and screen zoom, and lower the screen zoom and font size. This will allow more of the images and text to be displayed on screen.

To adjust this on iOS, click on the ‘AA’ symbol, which should appear in the URL address bar. Lower the screen zoom by tapping on the smaller A on the left hand side. 

12. How much does it cost to vote on the website?

Voting via the website is free but data charges may apply. 

13. My question isn’t answered here, where can I get further assistance?

If your question is about voting, you can email Interactive Support at itvihelp@itv.com.

If your query is not about voting, please contact ITV Customer & Viewer Services here

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