ITV Interactive Frequently Asked Questions
FAQ’s :
General:
What Devices Can I view the competition website on?
You can view the website on any internet-enabled device such as a smartphone, tablet, laptop or desktop computer, although you will need to be using the latest browser and OS version to ensure compatibility. You will need a mobile phone to register to enter competitions as you will be sent a passcode by text message for security.
I haven’t got a mobile phone or device - can I enter the competitions on the website?
You need a mobile phone to register and enter on this website. But don't worry, ITV run lots of competitions where you can enter by other methods such as by phoning on a landline or by post. We also need your mobile phone number so that we can call you if you win one of our competitions.
Why do you need my mobile number?
When you register with the site we validate your mobile phone with a passcode that will be sent by text. This ensures that the number you have given is real and that you own it. All your entries are then registered against this mobile number and in the event that you are a winner you will be contacted on that number.
Can I register with my non - UK registered mobile?
No, you will need a UK registered mobile.
How do I enter a competition online?
To enter competitions online that require payment you can pay using PayPal, Payforit, Apple Pay or a debit card. If you are on a smartphone and have a banking app or online banking you will also have the option to pay via your bank or building society account.
I can't remember my passcode, how do I reset it?
Click ‘Log in’, enter your mobile number and ‘Confirm’ (you’ll need to agree to our Privacy Notice). On the next page, you will be able to select “Forgotten Passcode”, check the number and if correct, click ‘Send New Passcode’. This should send you a new passcode via SMS. Once you receive this text and input the new passcode, you will be able to reset your memorable passcode.
My passcode isn't working, what should I do?
If your passcode isn’t working, please follow our steps to resetting your passcode. It is worth noting that each passcode sent via SMS is only valid for 15 minutes. After this, a new passcode will need to be requested.
I can't claim my prize as I can't remember my passcode.
In order to claim your prize, you will need to input a passcode, this is to protect your account. If you are unsure what your memorable passcode is, you will need to follow our steps to resetting your passcode.
I've been locked out of my account, why has it been locked and how do I unlock it?
You may be locked out of your account for the following reasons:
If you have inputted an incorrect passcode, you will be locked out of your account for a set time period. This will be displayed on the passcode page. You should come back after the time has elapsed and try again.
You have requested too many passcodes - you can only request up to 5 passcodes in a 24 hour period, after this the system may lock your account.
What is the passcode for? Why do I need to set a memorable passcode?
We ask users to sign in with their mobile number and passcode to protect their account and any prizes they may have won on their account. A memorable passcode is set by you to make it easier to sign in each time, rather than requesting a new passcode on every sign in.
I haven't received a passcode, what should I do?
There could be a few reasons why you have not received a passcode. Firstly, please check if the number you have inputted is correct, otherwise the passcode will be sent to someone else. Next, you will need a strong cellular connection in order to receive the passcode, as it comes via SMS. Lastly, your network may have a bar on receiving certain types of SMS messages, meaning the passcode is unable to be delivered to your handset. In this case you should contact your network provider.
What is Paypal?
PayPal is an online payment solution. PayPal is provided by PayPal (Europe) Sàrl et Cie, SCA. ITV Consumer Limited is the 'Merchant' referred to in PayPal's terms and conditions.
Can I use my non-UK Paypal account?
No, you need a UK PayPal account if you want to pay by PayPal to enter our competitions.
How do I get a Paypal account?
It's easy to sign up, go to https://www.paypal.com/uk/home for more information.
What is Payforit?
Payforit is a mobile operator payment scheme, which allows you to charge your mobile phone bill when you buy a product or service.
Why doesn’t Payforit work on the giffgaff network?
Payforit is only currently available on the EE, O2, Three and Vodafone networks.
I have tried to enter a competition via Payforit but keep getting an error?
Errors can be caused by the below reasons:
Insufficient funds: If you are a Pay As You Go customer, you may need to top up your credit in order to use the service.
Barred: You may have a premium rate bar on your phone, you need to contact your mobile network in order to get this removed.
Max spend: Your mobile network may have placed a weekly or monthly spend limit on your phone bill for premium services, you can contact them to get this removed or have the limit increased.
How do you use Apple Pay?
You will need an Apple device and have set up Apple Pay on it. Select it as your payment option and follow the instructions.
How do I pay by debit card?
You need a valid debit card. Select it as your payment option and follow the instructions.
If I choose ‘Pay by Bank’ as my payment option how does it work?
This allows you to pay using ‘Open Banking’. When you select this as a payment option, it will open up your banking app on your phone or take you to your online banking. You should log in using your normal credentials, follow the instructions and the payment will be taken from your bank account. Open Banking is a secure method of payment and is regulated by the Financial Conduct Authority (FCA).
I can’t see ‘Pay by Bank’ as a payment method?
This payment option will only appear if you are on your mobile phone. If you are on a laptop or other device you will not have this option.
Why is my bank not listed?
Although we cover most major banks and building societies there are some that are not available. Please choose an alternative payment method to be able to enter.
My bank is listed but it says it’s currently unavailable?
If your banking app is undergoing maintenance then it may be temporarily unavailable. If the message persists then you should contact your bank.
What if I don’t have a banking app?
If you don’t have one on your phone then you will be directed to your online banking and you’ll be able to log in and pay in that way. However the experience will be quicker using a banking app.
Will ITV see my bank log-in details?
No, this uses the UK's Open Banking infrastructure to securely connect to your bank's online or mobile banking. This allows you to log in using your existing credentials. Your login credentials are not seen by anyone and no personal bank account information is stored. ITV does not see any of your banking log-in details.
I tried to enter a competition but the screen went blank/I got an error message?
You will need a strong, constant wifi or 3G/4G/5G signal to enter, otherwise you may experience error messages or a blank screen. We don't recommend entering whilst on the move as your signal strength may vary.
How many times can I enter a competition?
Each competition has different entry limits, please see the individual competition information for details.
How much does it cost to enter a competition?
It depends on the competition, but the cost of entry will always be clearly stated. We may also offer bundles where you get free entries when you pay to enter a competition, such as buy two entries and get a third for free. Please see the individual competition information for details.
I have already entered a competition by another method (e.g. by text message), can I still enter online?
Yes you are able to enter our competitions in as many ways as you like, up to the limits stated for each entry method.
I didn't phone or text from my mobile to enter the competition, so why do I have a charge on my mobile bill?
If you choose to enter via Payforit, the cost of the entry will be billed directly to your mobile phone bill. If you do not recognise any transactions on your mobile phone bill, please contact your network operator.
How do I know my entry will be counted?
When you enter online you will see a message that confirms your entry has been received. You will also receive an email from PayPal which confirms your payment for your entry or a text message if you enter via Payforit. Every successful entry, by every method and whether free or paid, stands an equal chance of winning.
How do I know if I'm the winner of a competition?
If you are picked as the winner you will be contacted on the mobile number you provided when you registered. Details of when and how often we will try to contact the winner are set out in the terms and conditions for each competition.
How can I find out who's won a competition?
Our winners are listed in the Winners section on this website.
Will I receive 'spam'/unwanted marketing texts or calls to my mobile if I register on the website?
No, ITV will not send you marketing messages unless you have consented to receive them and will not pass your mobile telephone number to any third party for marketing purposes unless you have consented to this. Text spamming is caused by companies sending unsolicited text messages to mobile telephone numbers. ITV in no way supports this practice and takes great care to guard numbers from any unauthorised use.
I don't live in the UK - can I enter ITV competitions?
You must be a resident of the UK, Channel Islands or Isle of Man to enter ITV competitions, unless otherwise stated.
I've entered the wrong competition by mistake?
We are unable to refund you if you have entered a competition by mistake, please check the competition information carefully before you enter.
I've seen a competition on an ITV show but can't find it on this website?
Over time, most of our competitions will be here so please check back regularly. Our competitions are time limited, so will not remain on the website indefinitely.
Bonus Token:
What are bonus tokens and how can I get them?
You can get Bonus Tokens by entering our online paid-for competitions. Each time you purchase a bundle of online entries you may be given a certain number of bonus tokens. The number of tokens given differs depending on the competition and the number of paid entries purchased.
How do I know how many I have?
Go to the ‘My Tokens’ link at the top of any page. On this page you will see a golden token symbol and the number of tokens you currently have is displayed there.
What can I use them for?
You can use them to enter our exclusive Bonus Token competitions on the website. There will usually be several competitions to choose from, each with different prizes available.
How many tokens do I need to enter a competition?
The number of tokens you will need depends on the competition. Look for the golden token symbol. If a competition is greyed out, you do not have enough tokens to enter at this time.
What do I need to do to enter?
When you opt to enter a bonus competition you wil have a question to answer within a certain number of seconds. This may be a multiple choice general knowledge question, a question where you have to pick more than one answer, or fill in the blank letters to complete an answer. You need to answer correctly within the stated time to have a chance to win the prize or prizes stated. There is a practice competition available for you to try, this does not cost any tokens, however there is no prize for this, it’s just for fun.
What happens if I lose internet connectivity?
Before you enter, please ensure you have a good internet connection. If you lose your internet connection, close or refresh your browser between starting the competition and submitting your answer to the question, you will not be entered into the competition, you will not be able to start your entry again and you will lose your tokens.
How will I know if I am a winner?
If you are a winner you will be contacted by phone. Further info about how we contact our winners is here: www.itv.com/terms/faqs/interactivefaqs
Do my bonus tokens expire?
If there is no activity on your account for six months on the competitions website, ITV reserve the right to close your account. Any associated bonus tokens linked to that account would be lost. ITV reserve the right to withdraw tokens and bonus competitions at any point.
Opt-In:
What is the opt-in prize draw?
If you opt-in to receive marketing information from us, we’d like to say thanks by giving one person a month £1,000.
How does it work?
Everyone who is opted in each month is eligible to be picked to be a winner.
How do I opt-in?
Click/tap the box promoting the prize draw or you can click/tap the small head & shoulders silhouette in the top right corner of the website. Then follow the instructions. We ask for your mobile number, title, first name, surname & postcode.
If I opt in, what marketing will I receive?
You will receive texts and picture messages to your mobile.
How often will I receive marketing messages?
We send marketing messages that we think will be of interest to you based on the information you have supplied and the competitions you have entered. For most people, we would send no more than a couple of messages a week.
Will I get marketing messages from anyone else other than ITV?
No, when you opt-in here, you will only receive marketing messages from ITV.
How do I opt out?
You can opt out whenever you like but you will no longer be eligible to win £1,000. Click/tap the small head & shoulders silhouette in the top right corner of the website and then follow the instructions to opt out. Or you can text STOP back after you receive any messages from us. Please allow 24 hours for your opt out to take effect.
How will I know if I am a winner?
If you are a winner you will be contacted by phone. Further info about how we contact our winners is here: www.itv.com/terms/faqs/interactivefaqs
Can I win more than once?
Yes! Provided you are opted in each month you could win again.
Where can I see previous winners?
Winners can be found at itv.com/win, and then click/tap ‘Winners’ on the right on the top bar menu.
Refer a Friend:
How do I invite a friend?
Go to your ITV Win profile. Click ‘invite friends’. Follow the link and copy your ‘personal invitation link’ to send to friends.
How many friends can I invite?
You can invite as many people as you would like to.
What do I get in return for inviting a friend?
You and your friend will both get 20 tokens if your friend creates an ITV Win account.
You will both get 2 free entry credits if your friend enters a paid competition within 24 hours. Use entry credits to enter any of the competitions that you have to pay for.
My friend invited me to join - what do I do?
Click on the URL that your friend sent to you and follow the instructions to create an ITV Win account. You will need to register with a mobile number and create a PIN. After registering you will have 20 Tokens added to your account.
Enter a paid competition within 24 hours of creating your account and receive 2 free entry credits. Entry credits can be used to enter any of our paid competitions.
What is ‘Referrals Completed’?
When your friend has created an ITV win account they are invited to enter a paid competition. If they enter a paid competition [within 24 hours] then this referral is complete.
Do my tokens/entry credits expire?
ITV may close your account if there is no activity on your ITV Win account for six months. You will lose any bonus tokens or entry credits on that account. ITV may withdraw tokens and entry credits at any point.
My friend has signed up but the referral says it’s not complete
When your friend has created their ITV win profile they are invited to enter a paid competition. If they enter a paid competition [within 24 hours] then this referral is complete. If they enter a paid competition after this time then the referral is not complete. You will not receive your free entry credits.
Why can’t I invite friends
You can only invite friends to join ITV Win after you have entered a paid competition
Does my invitation link expire?
No, your link will not expire.
Seconds To Know:
When can I play?
Seconds to Know is currently on a break and will be back later this year.
Our Daily quiz is open from 00:01 and closes at 23:59 each day.
How do I play?
Visit the ‘My Tokens’ section of the Website and click the ‘play now’ button for Seconds to Know. You will need to log in or register if you don’t have an ITV Win profile. You then need to create a Seconds to Know profile and enter the Seconds to Know ‘Lobby’ area.
Daily Quiz:When you’re ready to play the quiz, click the ‘Let’s Play’ button and use your tokens to start the quiz.
When the quiz starts, you have 21 seconds to get all 10 questions right. If you get a question wrong you will need to wait 1 second before trying again. All players that correctly answer all 10 questions within 21 seconds will be entered into a prize draw, to win either cash or bonus tokens. Please look at the terms and conditions for more information.
How do I view my previous games?
You can view your previous games on your ‘Profile’’ on the ITV Win website.
How do I know if I've won a prize?
The Prize Draw will be revealed the next day, at about 11am.
If you have a prize to claim you will see a yellow dot on your profile.
How do I get my prize?
Go to ‘Profile’ at the top of any page to see your prizes. To claim your prize. Log in to your ‘Profile’ on itv.com/win and look for ‘Seconds to Know Prizes to Claim’ and claim your prize. You will have 28 days from the prize draw reveal date/time to check your prize.
Bonus Tokens: Bonus Tokens will appear in the ‘Tokens’ total on your profile. You can use these to play our Bonus Token competitions, and other Seconds to Know quizzes.
Cash: If you’ve won a cash prize this will appear in ‘Cash Prize’ on your profile, once you have revealed your prize. You have 28 days to take out this cash, with PayPal or switch it for entry credits.
How many times can I enter?
You can enter each Daily quiz up to three times per person. You can be entered into the Daily prize draw up to three times per person.
How many tokens do I need to enter?
To enter Seconds to Know you will need Bonus Tokens. The entry page will show you how many you need. Look out for the golden token symbol!
You can get Bonus Tokens by entering the paid-for competitions on ITV Win. Each time you buy a bundle of online entries you will get some bonus tokens. You might get Bonus Tokens as a prize for some online competitions or from Winsday Ticket draws.
I have to scroll down to see everything on my screen.
Phones with small screens, such as the iPhone SE, might not show all the content on the screen. You might need to scroll down. Try altering the text size or text scale on your internet browser page:
For iOS, Safari browser: Click the ‘AA’ at the top left of your screen (in the web browser address bar). Use the small A and larger A to adjust the size of the words on your screen.
For Android/Google Chrome browsers: Click the three dots, in the top right of your screen (next to the web browser address bar). Click ‘settings’. Click 'accessibility'. Then move the slider to adjust the size of the words on your screen.
Can I leave a quiz and come back later?
Once you agree to pay tokens to play the quiz you should not leave the quiz page. If you leave the page you will not enter into the competition. You will not be able to start your entry again and you will lose your tokens. If you go to another webpage whilst you are playing the quiz, the countdown clock will continue. Your user experience will also be poor.
Why am I seeing an error message?
There are different reasons why you may see an error message:
If you have the quiz open on two or more tabs or two or more devices for the same registered phone number. Please ensure you only have one tab open on one device for each registered player. You will need to close the other tabs before playing the quiz.
If you try to enter the Daily quiz a few seconds before it closes then you will see an error message. You will not be able to enter if you see this.
My screen froze / I saw an error message when playing
You will need strong wifi or 4G/5G to play the quiz.
If you do not, you may get error messages, a frozen screen and the audio/videos may not play.
If you lose your internet connection after starting the quiz you will not be able to try again. If you close or refresh your screen after starting the quiz you won't be able to reenter the quiz. You will lose any tokens you have paid. We do not recommend entering the quiz whilst on the move as your signal strength may vary.
I have accessibility requirements
If you are using a keyboard you can press keys 1-4 to answer the corresponding questions.
What devices can I play on?
You can play Seconds to Know on any device with internet. Such as a smartphone, tablet, laptop or desktop computer. You will need to use the latest internet browser and OS version. You will also need a mobile phone to enter the quiz, as we will send you a passcode by text message for security.
I haven’t got a mobile phone number – can I still enter Seconds to Know?
Unfortunately not. You will need a mobile phone to register and enter Seconds to Know.
Why do you need my mobile number?
When you register with ITV Win we send you a passcode in a text message to confirm your mobile phone. This ensures that the number you have given is real and that you own it. All your entries are then registered against this mobile number.
Can I register with my non-UK registered mobile?
No, you will need a UK registered mobile.
How do I know how many Bonus Tokens I have?
Go to ‘My Tokens’ at the top of itv.com/win page. On this page you will see a golden token symbol and the number of tokens you currently have is displayed there.
Spin to Win:
1. WHAT IS SPIN TO WIN
What is Spin to Win?
Spin to Win is a free competition that we run on This Morning where viewers can enter online for a chance to spin the wheel or tombola and win a prize.
What kind of prizes are up for grabs?
There are twelve cheeses on the wheel and twenty-four balls in the tombola, each labelled with their own prize. These are usually cash amounts, ranging from £750 to £3000, but are subject to change at any point, and can include e.g. holiday vouchers.
Do the wheel and tombola have different prizes?
No. The prizes on the wheel and in the tombola are proportional to each other, and you have an equal chance to win with each. So if there is e.g. 1x £3000 prize on the wheel, there will be 2x £3000 balls in the tombola, to give you the same 1 in 12 chance of winning that prize.
When is Spin to Win on?
Spin to Win runs daily from Monday to Thursday (and occasionally on Fridays) on This Morning, coinciding with school term time, and will usually take a break over half-terms and the Easter, Summer and Christmas holidays.
Who spins the wheel or tombola?
One of the presenters of the day on the show will spin the wheel or tombola for you.
What time is it on?
Spin to Win could run any time on the show between 10am and 12:30pm.
Is the game live?
Yes, it is always played live unless stated otherwise.
2. HOW DO I ENTER
Where can I enter?
You can enter Spin to Win on one of the following:
Go to itv.com/win and scroll down the page until you see the Spin to Win ‘box’. Then click here and follow the instructions.
Download the This Morning app from your UK app store - the App Store on iOS, or the Google Play Store on Android - and go to the ‘WIN’ section to find the entry page for Spin to Win.
How can I enter?
Follow the platforms above and fill in your details on the live Spin to Win entry page to enter to play the next game of Spin to Win.
Do I need to create an account?
No, you just need to provide your mobile number and your name.
Can I enter using my landline?
No, you must use a valid UK mobile number.
How much will it cost me to enter Spin to Win?
Nothing! It’s free to enter. (Data charges may apply. Please check your internet service.)
How many times can I enter?
You are allowed one entry per phone number per draw of Spin to Win.
What does it mean if I’m getting a message saying ‘Exceeded Limit’?
It means you have already entered that day’s Spin to Win, and will be able to enter again when entries open for the next competition.
What time do entries open and close for Spin to Win?
Entries open at 12:15pm each day for the following day’s game of Spin to Win. Except for a Monday’s game, which opens the previous Friday. All entries close at 9.30am the morning that the game will be played.
Why can’t I see a live entry page for Spin to Win?
You won’t be able to enter a Spin to Win game between 9.30am and 12:15pm on Monday to Friday because there won’t be a live entry page to enter. Come back at 12:15pm for when entries open again for the next game. Monday’s game will be open from 12:15pm on a Friday and be open all weekend until 9.30am on Monday.
NOTE: If the entry form hasn’t appeared after 12:15pm, try refreshing the page until it appears.
Can I enter from anywhere in the world?
No, you must be in the UK to enter.
3. HOW TO PLAY SPIN TO WIN
How do I play Spin to Win?
Our presenters will call the list of potential winners live on-air and if your phone rings, you must answer it by saying the Spin to Win passphrase of the day.
Where can I find the passphrase?
The passphrase will be written on the Spin to Win entry page. You can access this from 12:15pm the day before the game is played, until 9.30am the next day.
What happens if I don’t answer the phone?
We hang up after a certain number of rings or when the phone goes to answerphone, and we move onto the next name on the list.
What happens if I answer by saying “Hello”?
We hang up and move on to the next name on the list.
What happens if I give the wrong passphrase?
We hang up and move on to the next name on the list, at the presenters’ discretion.
What happens if I can’t remember the passphrase?
We hang up and move on to the next name on the list. You must answer the phone giving the passphrase of the day only.
NOTE: It might be handy to write the passphrase down on your phone or a piece of paper, as the phrase will disappear after entries close, and you’ll want it to hand in case your phone rings. But don’t forget, it’s a different passphrase each day.
Can I watch myself on TV while I play?
Yes, you can, but you must watch it on mute as there’ll be a delay between what the presenters say to you down the phone and what you hear on screen. Please listen to the presenters down the phone only.
If I hear my phone ring when they start playing Spin to Win, what shall I do?
Answer your phone with the Spin to Win passphrase of the day, and turn your TV down immediately.
Do I need to be watching the show to play?
No, but you may be asked a question about something that has appeared on the show that day in order to win a bonus prize!
If I do win, what happens next?
You will receive a call from someone at ITV very soon after you have won to verify you as a winner and confirm your prize and explain what comes next.
Could I win more than one Spin to Win?
Absolutely. You just need to enter the game you want to have a chance of winning.
4. OTHER QUESTIONS
How many people could you call in one game of Spin to Win?
We could call up to ten people to play Spin to Win, if the time on the show permits.
How do you choose who to call in Spin to Win?
We have a Winner Selector system that selects entrants totally randomly.
I’ve seen the presenters move the wheel on to a different prize before. Why? And are they allowed to do that?
Taking into account the personal circumstances of the entrant, the presenter may allow the wheel or tombola to be spun again at their discretion.
Where has the jackpot prize gone?
The prizes are subject to constant change, and if the biggest cash prize is won it may be removed from the wheel and tombola for the rest of the week.
Can I see the terms and conditions of the competition?
Yes - you can see them on the entry form by clicking ‘Full terms and conditions’ beneath the ‘Enter Now!’ button.
If I’m giving you my details, what will you do with this data?
By entering the competition, you agree to our terms and conditions that we may use your information to fulfil the competition, and that we may contact you at a later stage. The full details of this are available here, under E. Privacy: https://www.itv.com/terms/articles/itv-general-competition-prize-draw-vote-and-poll-terms-and-conditions
Who can I contact if my question isn’t answered here?
Please complete the following web form, and someone will respond to your enquiry: https://itv-vs-hub.kustomer.help/en_us/contact/competitions-form-1-rkJVeLWHL
Winsday:
What is the Winsday prize draw and how do I enter?
This prize draw is only available to our online users.
Place an online entry for any competition featuring the ‘Winsday ticket‘ logo and you'll automatically receive a ticket to that week's Winsday draw. You can also receive free Winsday draw tickets by watching some of our short promotional videos.
How do I know how many Winsday tickets I have?
Go to the ‘Profile’ link at the top of any page. On this page you will see a ticket logo and ‘Winsday Draw Tickets’ – the number of tickets you currently have for that weeks’ prize draw will be displayed here.
How many Winsday draw tickets can I earn or gain?
You can receive up to 30 tickets, per Winsday draw, by entering the competition’s featuring the ‘Winsday ticket‘ logo. You can also claim up to 30 tickets, per Winsday draw, by watching some of our short promotional videos.
When does the Winsday prize draw open and close?
The weekly prize draw will open every Wednesday at 01:00 and then close the following Wednesday (1 week later) at 00:59.
How do I check if I have any winning tickets?
You can check your Winsday prize draw ticket(s) from 15:00 every Wednesday. You will find these in your ‘Profile’ under ‘Winsday Draw Tickets’. To scan your ticket, drag and drop it into the box to reveal if you have won a prize. Alternatively, select the ‘Autocheck’ button. You will have 28 days from the reveal date/time to check a ticket.
I’ve won a prize in Winsday, how do I claim it?
Go to the ‘Profile’ link at the top of any page to view your prizes.
Entry credits: If you’ve won entry credits these will be automatically added to the ‘Entry Credits’ total on your profile, once you have scanned your ticket. You can then use these to enter any of our paid online competitions.
Bonus Tokens: If you’ve won Bonus Tokens these will be automatically added to the ‘Tokens’ total on your profile, once you have scanned your ticket. You can then use these towards any of our Bonus Token competitions.
Cash: If you’ve won a cash prize this will be added to the ‘Cash Prize’ total on your profile, once you have scanned your ticket. You will then have 28 days to withdraw this cash, via PayPal or exchange it for entry credits.
How do I withdraw a cash prize through PayPal?
Go to the ‘Profile’ link at the top of any page and select ‘Cash Prize’
Choose the PayPal option and follow the simple steps.
You can use a pre-existing PayPal account or create a new one.
The prize balance in your ITV Win Profile will now be zero and the money will appear in your PayPal account within 48 hours.
What are entry credits?
Entry credits can be used to enter any of our paid for competitions. One entry credit is equivalent to one competition entry. You can win these, or you can exchange your Winsday cash prizes for entry credits.
Can I exchange part of my cash prize for entry credits?
Yes, but you must do the entry credit exchange before withdrawing any remaining cash.
What competitions can I use entry credits for?
Entry credits can be used to enter any of our paid for competitions. One entry credit is equivalent to one paid for competition entry. If you have entry credits in your profile, you will not be able to pay for entries until these have been used up.
Are entry credits capped?
If you would like to exchange Winsday cash prizes for more entry credits, you must have less than 10 entry credits in your account.
Does my Winsday ticket or my cash prize expire?
Your Winsday ticket will expire at 3pm 28 days after the draw has closed.
Any cash prize will expire 28 days after you have scanned your ticket
Wordsurge:
When can I play?
You can play in the main live tournament for prize(s) at 12:30pm on Mondays.
You can also play on the practice mode called ‘Wordsurge Now’ at any time, however, there are no prizes to be won in this game mode.
How do I play?
Download the app, “Wordsurge Live”, from the App Stores on your smartphone. You will need an internet connection to play.
Create an account using an email address and password.
Enable notifications if you want to receive reminders for when the prize tournaments are scheduled.
At 12:30pm on Monday, the dashboard will show a “Play Now” button, tap the button and you will enter a short countdown lobby which gives everyone who wants to play the chance to join. At the end of the countdown, you will be matched up against a random player. You will both receive a quiz question, and the answer to the question will be hidden in a wordsearch below. You must swipe through the answer as fast as you can. Whoever is the quickest to find the answer is the winner of that match. All players start the tournament with the same amount of lives, if you lose a match, you lose a life. You keep getting matched up with new opponents until you lose all your lives, or win the tournament.
Is it free-to-play?
Yes! The app is free to download, the tournament is free to play and you can still win and claim a prize.
How do I win a prize?
The live tournament at 12:30pm on Monday’s has £1,000 to win. The £1,000 may be distributed to different positions (e.g. £1,000 for 1st place, or £750 for 1st, £200 for 2nd, and £50 for 3rd, et). During the countdown lobby, you can tap ‘Prizes’ and see the distributions for the tournament you are playing.
You need to win enough of your matches and knock-out other players from the tournament in order to place in one of these positions.
How do I know if I’ve won my prize?
At the end of the tournament, you will see a screen that shows your position in the tournament. If you have won a prize, you will see a “Rewards” screen that shows a big gold coin with your prize on it.
How do I get my prize?
You can claim your prize at any time. You need to enter your Full Name, Phone Number and PayPal email address.
Once claimed, we will send your prize money to your PayPal address within 48 hours.
What devices can I play on?
The app is available to download and play on both Apple App Store & Google Play Store.