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Terms

ITV General Programme Interactivity Terms

Ref: GPIADMIN/SA/20131127/194

General guidelines

These terms and conditions apply to any ITV interactive service which invites you to interact with a programme on any ITV channel or platform (the “programme”) via any stated methods or media, including without limitation where you respond by submitting comment(s) or content (“content”) which may include but is not limited to photograph(s), video, audio, live-media images, drawings and/or other designs (the “interactive service”). References to “contribution(s)” in these terms and conditions include content and/or other participation in the interactive service as applicable.

These terms and conditions may be amended or varied at any time without prior notice. Any changes will be posted on the website at www.itv.com. It is your responsibility to ensure you review these terms and conditions regularly to familiarise yourself with any changes. ITV recommends that you print and store or save a copy of these terms and conditions for future reference.

Eligibility

You must be a UK resident aged 18 or over to participate in the interactive service unless otherwise permitted by ITV.

Where it is permitted in ITV’s discretion, if you are under 18 years old, you must have parental or legal guardian permission before participating in the interactive service and you agree that ITV, the producer of the programme or our or their authorised third parties may contact your parent or legal guardian to verify such prior permission. If you are under 18 years old and are required to participate on the programme in person and/or interact with the programme via live-media, you must be accompanied by a parent or legal guardian (although ITV does not guarantee that your parent or guardian will be featured in the programme).

If ITV suspects that you are not eligible to participate in the interactive service under these terms and conditions or otherwise at ITV’s discretion, ITV reserve the right to terminate or suspend your participation in the interactive service. ITV may require you to provide proof of age and eligibility, and you may further be required by ITV and/or authorized parties to provide your signature (and that of your parent or legal guardian if you are under 18) as proof of your agreement to any relevant waivers, releases and/or consents that ITV requires. Failure to provide valid and current proof of age and/or eligibility, or to provide your signature (or your parent or legal guardian’s signature as the case may be) as required, may result in your contribution no longer being considered.

You may participate in the interactive service as many times as you wish, unless otherwise stated in the promotional information or any additional terms and conditions for the interactive service.

ITV will not return any content sent in to the interactive service, unless otherwise stated. It is recommended that you send in copies rather than original material.

Method and cost of participation

Availability times: You may participate in the interactive service by following the instructions indicated during the dates and times as stated in the promotional information for the interactive service.

Method: You may participate in the interactive service via the media and/or method(s) as stated in the promotional information or any additional terms and conditions for the interactive service. You should comply with any restrictions specified in the promotional information or any additional terms and conditions for the interactive service including without limitation submitting contribution(s) in a stated media or format. Failure to comply with such restrictions may mean that your contribution(s) may not be considered but you may still incur charges where applicable. Please note that your use of any third-party sites or services is subject to their terms of use and privacy policy. You agree that it is your responsibility to have available the technology, network connection and/or software required as stated in the promotional information for the interactive service.

You may not participate in the interactive service via any other media and/or method(s) not specified in the promotional information or any additional terms and conditions for the interactive service, or outside of the date(s) and time(s) specified. Contribution(s) made via other media and/or method(s) or outside of the stated date(s) and time(s) may not be considered or included in the programme, and you may incur charges where applicable.

ITV, the producers of the programme and their sub-contractors bear no responsibility for any contribution which is incorrectly addressed, lost in transit, or damaged or interrupted in any way. Contributions sent in by post are deemed received upon arrival. ITV is not responsible for any irregularities, industrial action or disruption affective any delivery method and ITV will not be held liable in any such event.

Required information: You may be required to provide personal contact information and other details when participating in the interactive service, including without limitation your name and mobile/daytime contact telephone number. Failure to include the required information may result in your participation in the interactive service not being considered but you may incur charges where applicable.

Cost: Any applicable charges for participating in the interactive service are as indicated in the relevant promotional information or any additional terms and conditions for the interactive service. Permission of the bill payer must be obtained before participating in the interactive service. There will be no refunds for the cost of participating in the interactive service. There is no charge when participating in the interactive service via email, freephone number(s), post or via the internet unless otherwise stated. Internet service provider’s and or mobile network operator’s fees may apply when you access the internet. Sufficient postage must be paid when using post.

Submissions and Licence

All contributions are considered as “Submissions” (as defined below) and are subject to the following terms.

If you wish to submit any contribution to or via any ITV interactive services or upload any content such as any text (including, for instance, on any chat rooms or forums or on any classified pages), photographs, graphics, video or audio to the Services ("Submission"), you agree that any Submission you make is subject to the following terms, except where expressly stated otherwise by ITV in any additional terms and conditions that apply to a specific service, platform or programme.

As between you and ITV, you retain all ownership rights in any Submission you may make. You promise that your Submission is your own original work, and that you are the owner of any Submission you make or that you have all necessary licences, rights, consents, and permissions to authorise ITV to use your Submission. In particular, you promise that you have obtained the permission of all of the people featured or referred to in the Submission (and if they are under 18, the permission of their parents or guardians as well) to ITV’s use of the Submission. You agree to give ITV evidence of all such licences, rights, consents, and permissions if so requested by ITV. You acknowledge that the contents of any Submission will be considered non-confidential.

By making a Submission to or via any ITV services, you grant ITV a licence (which means permission) to use, edit, reproduce, record, modify, enhance, encode, translate, distribute, play, perform, make available to other users, prepare derivative works of and to display your Submission by any media or methods whether now known or later developed, which licence may be exercised in ITV’s sole discretion throughout the world at any time. This licence includes the right for ITV to make available your Submission together with advertising and/or sponsorship content which ITV may included in, on or around your Submission.

You agree that this licence is: perpetual (which means it lasts forever); non-exclusive (which means you are free to grant this permission to other parties as well); royalty-free (which means ITV won't pay for the permission either now or in the future); and transferable (which means ITV can transfer the licence to ITV group companies or any other third party) and you agree that ITV can sub-license this licence (which means ITV can grant an equivalent permission to ITV group companies or other third parties in respect of your Submission). You also agree to waive your "moral rights" in your Submission.

You are responsible for the contents of any Submission you may make and the consequences arising from its use on any ITV platforms or channels and/or as part of any ITV services or on any third party platform, channel or service. You will not upload any material or content which is in any way defamatory, obscene, unlawful, harmful, offensive or inappropriate or infringes the rights of a third party or may have the effect of being harassing, threatening, abusive or hateful or that otherwise degrades, discriminates against or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, disability or any other legally protected characteristic. You agree not to infringe any laws in producing or making a Submission. You agree not to transfer files which contain viruses or other harmful programs. Further, you must not endanger yourself or others, or take any unnecessary risks in order to produce or make a Submission. You promise that you will not make any Submission which in any way infringes any applicable laws or infringes the rights of a third party (such as any Submission which contains third party content such as music, third party trademarks, logos, insignia, location signage, photographs, artwork, or sculpture).

You also agree not to advertise or promote third parties' or your own goods or services in any Submission, including but not limited to by way of the distribution of "spam" email. In addition, you agree not to use any ITV services to provide links to third party websites.

ITV may accept, modify, withdraw or refuse to display your Submission at any time at ITV’s sole and absolute discretion. ITV may do this without notice to you for any reason, including, without limitation, where ITV suspect that your Submission does not comply with these terms and conditions.

You (or your parent or legal guardian if you are under 18) may, at our discretion or at the discretion of the producer of the applicable programme, be required to sign a subsequent consent form and/or subsequent release and/or to grant any additional rights which may be required by us or the producer with respect to your Submission.

You agree that ITV may authorise the producer of the programme to exercise any of the rights that you grant to ITV under these terms and conditions, which may be in addition to or instead of ITV exercising them. To the extent that the producer exercises any such rights, you acknowledge that it does so in its own right and not on behalf of ITV, and ITV bears no responsibility for the consequences of any such use by the producer.

Please note that ITV cannot accept any Submission containing any music, save where expressly permitted by ITV.

Contact

By submitting contribution(s) to the interactive service, you agree that ITV and/or authorized third parties may contact you in connection with the programme and/or interactive service and/or for participation in a programme.

General

ITV does not guarantee that all persons who submitted a contribution to the interactive service will be contacted. ITV does not guarantee, represent, undertake or warrant that it or any authorised third parties will broadcast on-air or make available in any other media the programme or include your participation in the interactive service in any episode of the programme, or that your contribution(s) will be considered or will otherwise be used in whole or in part despite being received by us, even if you have received an acknowledgment of sent and/or receipt message.

You acknowledge and agree that ITV may in its sole discretion include your contribution and your personal details in the programme and/or in any future episode of the programme, on website(s) including without limitation on www.itv.com or in any other media in connection with the programme and/or broadcast or otherwise make it public via any media or otherwise exploit it in any manner without notice and without any fee being paid.

ITV and/or third parties authorized by ITV may modify any contribution(s), or may accept it, or refuse to consider it in their sole and absolute discretion. You agree that all or part of your contribution including your personal details may be edited, adapted, displayed or published in all media and/or otherwise made publicly available in the discretion of ITV and/or authorized parties. If ITV, in their sole discretion, deems it necessary to do so it may disguise and/or conceal the identity of a participant in the interactive service. If you make contribution(s) via methods or media which are available to the public, ITV recommends that you do not publicly disclose personal contact information including but not limited to addresses or phone numbers.

ITV reserves the right to vary any element of the interactive service and/or to suspend or discontinue the interactive service without notice, due to system failure, maintenance or repair or for reasons beyond the reasonable control of ITV including but not limited to strike, lock-out, labour dispute, illness, act of God, natural disaster, adverse weather conditions, war, riot, civil commotion, accident, epidemic or pandemic, malicious damage, fire, flood and/or storm, compliance with a law or governmental order, rule, regulation or direction, breakdown of plant, machinery or transportation. ITV will not be liable to you or to any other person in the event that all or any part of the interactive service and/or system is discontinued, suspended, modified or changed in any way.

ITV cannot promise that the interactive service and/or system will be free from errors or omissions, nor that it will be available uninterrupted and in a fully operating condition. ITV does not accept any responsibility whatsoever for any technical failure or malfunction or any other problem including without limitation with any telecommunications network or line, system, delivery system or technology, software, server, service, provider which may result in any contribution being lost or not properly received, registered, heard or recorded. ITV may suspend, withdraw or re-set the interactive service in its sole discretion at any time.

Nothing in these terms and conditions restricts your statutory rights as a consumer. For more details on your statutory rights you should contact your local Trading Standards Office or Citizen's Advice Bureau.

Privacy

Information and data ("personal data") which is provided by you when you participate in the interactive service will be held and used by ITV, the ITV group of companies and/or the producer of the programme (if applicable), their service providers, network operators, suppliers and contractors in connection with your participation in the interactive service and the programme where applicable. Some of these third party companies are either located and/or have servers which are located outside the European Economic Area. Where ITV shares your information with such companies, ITV will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with ITV’s privacy policy. However, please note that the data protection and other laws of such countries may not be as comprehensive as those in the European Economic Area.

Any personal data will be used in accordance with ITV’s privacy policy. For ITV’s full privacy policy and how your data will be used, go to www.itv.com/privacypolicy.

ITV will only pass your data to third parties for marketing purposes if you have accepted to receive marketing information from those third parties.

If you participate in the interactive service by SMS and/or MMS, you may opt out of receiving any marketing communications from ITV by adding the word NOINFO. At any time, you can amend your marketing preferences and opt-out of receiving any marketing communications from ITV by sending an email to itvihelp@itv.com or calling 0344 88 14150 and giving your name and email address.

Queries/complaints

If you have a query or complaint about the interactive service, you may register it with ITV Viewer Services who can be contacted by phone on 0344 88 14150 or by email at itvihelp@itv.com. You will need to give the following information:a) Your Nameb) Your email address or the phone number, as relevantc) The IP number of your computer, if relevantd) If possible, your internet service providere) The date(s) and time(s) when you experienced problemsf) The nature of the problem you have experiencedg) A contact telephone number you can be reached on, if necessaryh) The name of the region/town in the UK where you are.

“ITV” is ITV Consumer Limited, The London Television Centre, Upper Ground, London SE1 9LT (Registered Company Number 2937518)

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Terms