SECONDS TO KNOW ONLINE COMPETITION: TERMS AND CONDITIONS OF ENTRY
SECONDS TO KNOW ONLINE COMPETITION: TERMS AND CONDITIONS OF ENTRY
Who can enter and entry requirements:
The Seconds to Know competitions (“Competitions”) are “token only” competitions as described in clause 2.6.3 of ITV's General Competition, Prize Draw, Vote and Poll Terms and Conditions (available here) (“General Terms”). You can find out more about “token only” competitions here. The General Terms, along with these Seconds to Know Online Competition terms apply to the Competitions.
To enter these Competitions you will need to have sufficient bonus tokens to redeem for an entry. The number of tokens required for an entry is as advertised in the interaction information. You can check how many bonus tokens you currently have by logging on to www.itv.com/win (“Website”) and clicking on “My Tokens”.
The Competitions are open to UK, Channel Islands and Isle of Man residents aged 18 years or over only (excluding employees of the Promoter, their immediate families, and anyone else professionally connected with the Competitions) who have sufficient bonus tokens to redeem for an entry.
Opening/closing date & time:
The Competitions comprise one (1) daily quiz (“Daily Quiz”) and one (1) weekly live quiz (“Live Quiz”) as follows:
The Daily Quiz may be made available on multiple occasions from Monday to Sunday at the complete discretion of the Promoter.
The Daily Quiz opens for entries online via the Website on Friday 19 November 2020 at 12.01am and closes on the same day at 23.59pm. Each subsequent Daily Quiz will open and close for entries at the same time, on the dates advertised on the Website.
The Live Quiz will be made available on Mondays at the complete discretion of the Promoter.
The Live Quiz opens for entries online at the time advertised on the Website and closes on the same day once all the answers have been completed. Each subsequent Live Quiz will open and close for entries on the dates and at the times advertised on the Website.
How to enter:
To enter each Competition, visit the ‘My Tokens’ section of the Website and follow the instructions. In order to enter the Competition you will need to log on to the Website and redeem the number of tokens advertised in the interaction information in exchange for an entry.
To enter each Competition, click the ‘Play Now’ button on the ‘My Tokens’ section of the Website and follow the instructions. Once you have confirmed that you are 18+ and agree to the terms and conditions, you will be invited to create a profile and an avatar. Please note that your username, postcode and date of birth are optional fields.
For the Daily Quiz, you will then enter the ‘Lobby’ area within which the ‘Let’s Play’ button (“Button”) will be available. By clicking the Button, you will redeem your bonus tokens in exchange for one (1) entry into the Daily Quiz. Once you have redeemed your tokens they are non-returnable.
For the Live Quiz, you will need to enter the ‘Lobby’ area within the 30 minutes prior to the start time of the quiz (“Start Time”), where a countdown clock will begin. Once the countdown clock reaches zero, you will be automatically presented a ‘compatibility page’ to ensure that you can see and hear the video that appears on your screen (“Test”). Once you have confirmed the Test, the Button will become available. By clicking the Button, you will redeem your bonus tokens in exchange for one (1) entry into the Live Quiz. Once you have redeemed your tokens they are non-returnable. You will have one (1) minute to complete the Test and click the Button. If you are unable to play the video or you watch the video but do not click the Button, you will not be able to play the Live Quiz.
Each Competition has two stages:
Stage 1: Question Round
You will have twenty-one (21) seconds (“Time Limit”) to answer ten (10) quiz questions correctly. When you are ready to start your entry, click the Button. Please note that you must answer a question correctly to move on to the next question. If you submit an incorrect answer, you will be ‘zoned out’ for two (2) seconds before being given another opportunity to submit a correct answer. If you answer the ten (10) questions correctly within the Time Limit, you will proceed to Stage 2.
If you run out of time during the quiz, your quiz will be over, you will not be able to see or answer any further questions and you will not proceed to Stage 2.
Stage 2: Leaderboard and the Top 21
If you answer the ten (10) questions correctly within the Time Limit, your final registered time (taken at 3 decimal places of a second) (“Time”) will be entered onto a leaderboard (“Leaderboard”) which will be available shortly after the Competition closes. Where any technical issues occur, the Leaderboard results will be revealed as soon as it is technically possible.
Subject to eligibility and compliance with all applicable terms and conditions, the top twenty-one (21) fastest entrants on the Leaderboard will win a share of a Cash Prize (detailed below) based on their ranking position on the Leaderboard (“Winners”).
If two (2) or more Winners have the same final Time, they will be deemed to be tied. In the event of a tie, the Cash Prizes will be combined and split equally between such Winners. For the avoidance of doubt, this means that if there is a tie between two (2) Winners for the 10th place on the Leaderboard, the Cash Prizes for 10th and 11th places will be combined and equally split between these two (2) Winners. Where there is a tie for the 21st place on the Leaderboard, the 21st place Cash Prize will be split between each tied entrant.
Where an entrant has been entered onto the Leaderboard but is not a Winner, they may be awarded Bonus Token(s) (described below) at the absolute discretion of the Promoter.
If no eligible entries are made for the Competition by the close date and time, no Prizes will be awarded to any entrant.
Please note that for each Competition:
• once you click the Button you cannot cancel or pause your Competition entry;
you should ensure that you have an adequate internet connection before entering the Competition. If you lose your internet connection, close or refresh your browser, or click ‘Back’ between starting the Competition and submitting your answers to the questions, you will not be entered into the Competition, you will not be able to start your entry again and you will lose your tokens;
data charges may apply (check with your internet service provider or mobile network); and
for the Daily Quiz, the questions are randomly selected from a pool with the same level of difficulty.
Conduct:In addition to Clauses 7.1 to 7.4 of the General Terms (Manipulation of Services), the following shall apply:
Entrants must only enter each Competition once and only use one (1) mobile phone number.
All Website accounts must be owned, maintained, used and controlled by one (1) individual. Entrants must not create or operate multiple user accounts or attempt to enter multiple entries to a Competition by any means, including but not limited to, creating multiple accounts using different phone numbers or names.
A maximum of two (2) mobile numbers may be linked to any one (1) PayPal account.
Entrants must not (and must not allow any other person to) use the Website for any purpose which is commercial, unlawful or otherwise improper. In particular, except as expressly permitted by these Terms and Conditions or otherwise by us, you will not by any means as a result of or in connection with your use of the Website:
o share your login with anyone else;
o remove, alter, bypass, avoid, interfere with or circumvent any software on the Website;
o modify or obscure your IP address in order to enter a Competition for which you are not eligible;
o capture or store any personal information relating to other users of the Website; and
o do anything that may cause damage to the Website or our servers, systems or equipment or those of third parties, nor access or attempt to access any users' data or to penetrate or attempt to penetrate any applicable security measures.
If we determine that an individual has attempted to unfairly influence or manipulate an interactive service or has breached these Terms and Conditions and/or the General Terms, then ITV reserves the right to suspend or terminate their accounts, disqualify and/or discount their entries and withhold or reclaim the awarding of any Prizes. In addition, we may (in our sole discretion) ban that individual from future interactive services and disqualify and/or discount any future entries made in respect of our interactive services.
We also reserve the right to take the action outlined in the paragraph above if we reasonably suspect that any entrant’s conduct is contrary to the spirit of these Terms and Conditions and/or the General Terms.
All Prizes will be as described in the interaction information on the Website. Prizes will vary weekly and will be allocated to the Winners as described in Stage 2 above. You will not have the right to choose your Prize.
The Prize may be one (1) of the following:
a) Cash Prizes ranging from £1 (one pound) to £250 (two hundred and fifty pounds) broken down as set out below; or
b) Bonus Token(s)
Daily Quiz Prize Breakdown
1st place - £100
2nd place - £50
3rd place - £25
4th place - £15
5th place - £10
6th place - £8
7th place - £8
8th place - £7
9th place - £6
10th place - £5
11th place - £2
12th place - £2
13th place - £2
14th place - £2
15th place - £2
16th place - £1
17th place - £1
18th place - £1
19th place - £1
20th place - £1
21st place - £1
Live Quiz Prize Breakdown
1st place - £250
2nd place - £150
3rd place - £100
4th place - £90
5th place - £80
6th place - £70
7th place - £60
8th place - £50
9th place - £40
10th place - £30
11th place - £20
12th place - £15
13th place - £9
14th place - £8
15th place - £7
16th place - £6
17th place - £5
18th place - £4
19th place - £3
20th place - £2
21st place - £1
From time to time, the Promotor may at its sole discretion, award additional prizes based on unspecified criteria.
a) Cash Prizes
You will have twenty-eight (28) days from the day and time that you won to redeem your prize (“Redemption Period”). If you have not redeemed your prize within the Redemption Period, the prize will be forfeited.
To claim any Cash Prize, go to the ‘Profile’ link at the top of the Website and click ‘Cash Prize’. You can then redeem the Cash Prize in the following ways:
1. Transfer to your Paypal account: ITV will pay the Cash Prize into your Paypal account. To do this, choose the PayPal option and follow the simple steps. You can use a pre-existing PayPal account or create a new one. The Cash Prize balance in your itv.com/win account (“Account”) will be set to zero and the money will appear in your PayPal account within forty-eight (48) hours. For further information please go to https://www.paypal.com/uk/smarthelp/article/how-do-i-receive-money-with-my-paypal-account-faq1664.
2. Convert the Cash Prize into Entry Credits: you will be able to convert your Cash Prize to Entry Credits when you claim your prize. You may choose from three (3) conversion options: (i) convert £2 for one (1) Entry Credit; (ii) convert £5 for three (3) Entry Credits; or (iii) convert £10 for seven (7) Entry Credits. You will not be able to convert your Cash Prize to Entry Credits if you already have ten (10) or more Entry Credits in your Account. Your Entry Credits will be the default method for payment when entering into any online paid competition on the Website. If you want, you can split your Cash Prize between cash and Entry Credit(s). To do this, you must first convert your Cash Prize into Entry Credit(s), using one of the three (3) conversion methods described above, up to a maximum value of ten pounds (£10). Any remaining Cash Prize sum will then need to be withdrawn using a Paypal account or via Post Office option below.
3. Claim at local Post Office: you can pick up your Cash Prize from your local Post Office. To do this, choose the ‘Claim at Local Post Office’ option and follow the simple steps. You will receive a text message with a unique reference code (“Barcode”) within two working days from claiming. Go to any UK Post Office and present the Barcode to receive your prize. The Barcode will expire thirty (30) days after receiving it (“Expiry Date”). If you do not redeem your Barcode before the Expiry Date, the Cash Prize will be forfeited and you will not be able to redeem your Cash Prize. The Cash Prize balance in your ITV Win Account will be set to zero as soon as this option is selected.
If you are experiencing any issues with your prize redemption via Paypal or Post Office, please contact ITV’s customer service team at 0344 881 4150 or e-mail email@example.com, who will respond to assist with the issue.
b) Bonus Token(s)
If you win Bonus Token(s), they will be automatically added to your Account and you will be able to use them to enter ITV’s Bonus Tokens competitions on the Website. Please go to https://www.itv.com/terms/faqs/bonus-tokens-faq for more information on Bonus Tokens competitions.