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REF: STK/SS/LD/20201022/659R7


Who can enter and entry requirements:

The Seconds to Know competitions (“Competitions”) are “token only” competitions as described in clause 2.6.3 of ITV's General Competition, Prize Draw, Vote and Poll Terms and Conditions (available here) (“General Terms”). You can find out more about “token only” competitions here. The General Terms, along with these Seconds to Know Online Competition terms apply to the Competitions.

To enter these Competitions you will need to have sufficient bonus tokens to redeem for an entry. The number of tokens required for an entry is as advertised in the interaction information. You can check how many bonus tokens you currently have by logging on to www.itv.com/win (“Website”) and clicking on “My Tokens”.

The Competitions are open to UK, Channel Islands and Isle of Man residents aged 18 years or over only (excluding employees of the Promoter, their immediate families, and anyone else professionally connected with the Competitions) who have sufficient bonus tokens to redeem for an entry.

Opening/closing date & time:

The Competitions comprise of one (1) daily quiz (“Daily Quiz”) as follows:

The Daily Quiz may be made available on multiple occasions from Monday to Sunday at the complete discretion of the Promoter.

The Daily Quiz opens for entries online via the Website on Monday 13 September 2021 at 12.01am and closes on the same day at 23.59pm. Each subsequent Daily Quiz will open and close for entries at the same time, on the dates advertised on the Website.

How to enter:

To enter the Competition, visit the ‘My Tokens’ section of the Website and follow the instructions. In order to enter the Competition you will need to log on to the Website and redeem the number of tokens advertised in the interaction information in exchange for an entry.

To enter the Competition, click the ‘Play Now’ button on the ‘My Tokens’ section of the Website and follow the instructions. Once you have confirmed that you are 18+ and agree to the terms and conditions, you will be invited to create a profile and an avatar. Please note that your username, postcode and date of birth are optional fields.

For the Daily Quiz, you will then enter the ‘Lobby’ area within which the ‘Let’s Play’ button (“Button”) will be available. By clicking the Button, you will redeem your bonus tokens in exchange for one (1) entry into the Daily Quiz. Once you have redeemed your tokens they are non-returnable.

The Competition has two stages:

Stage 1: Question Round 

You will have twenty-one (21) seconds (“Time Limit”) to answer ten (10) quiz questions correctly. When you are ready to start your entry, click the Button. Please note that you must answer a question correctly to move on to the next question. If you submit an incorrect answer, you will be ‘zoned out’ for one (1) second before being given another opportunity to submit a correct answer. If you answer the ten (10) questions correctly within the Time Limit, you will proceed to Stage 2.

If you run out of time during the quiz, your quiz will be over, you will not be able to see or answer any further questions and you will not proceed to Stage 2.

Please note that if you answer quicker than an average of 400ms across two (2) or more quiz questions within the Time Limit, a reCAPTCHA will pop-up on your screen and you will have sixty (60) seconds to complete this reCAPTCHA. If you don’t complete the reCAPTCHA within sixty (60) seconds, your quiz will be over, you will not be able to see or answer further questions and you will not proceed to Stage 2 but your tokens will be deducted from your balance.

Stage 2: Prize Draw

If you answer the ten (10) questions correctly within the Time Limit, you will be entered into a prize draw (“the Draw”) which will take place every day at 11.00 am on the day following the closing date and time for all entries for each Competition. Where any technical issues occur, the results of the Draw will be revealed as soon as it is technically possible.

Subject to eligibility and compliance with all applicable terms and conditions, the first one hundred (100) entries drawn at random from all eligible entries will each win a share of a Cash Prize (detailed below) (“Winners”).

Where an entrant has been entered into the Draw but is not a Winner , they may be awarded Bonus Token(s) (described below) at the absolute discretion of the Promoter.

If no eligible entries are made for the Competition by the close date and time, no Prizes will be awarded to any entrant.

Please note that for the Competition:

once you click the Button you cannot cancel or pause your Competition entry;

you should ensure that you have an adequate internet connection before entering the Competition. If you lose your internet connection, close or refresh your browser, or click ‘Back’ between starting the Competition and submitting your answers to the questions, you will not be entered into the Competition, you will not be able to start your entry again and you will lose your tokens;

data charges may apply (check with your internet service provider or mobile network); and

for the Daily Quiz, the questions are randomly selected from a pool with the same level of difficulty.

Stage 3: Check your Prize(s)

You will need to check whether you have won a Prize (as defined below) by going to your Website account, and you can find your Prize(s) under “My recent Seconds to Know Games’ . You will be able to verify if you have won a Prize from 11.00am every day after the Draw has taken place. Please see below how to redeem your Prize.


In addition to Clauses 7.1 to 7.4 of the General Terms (Manipulation of Services), the following shall apply:

Entrants can enter the Competition up to three (3) times per day using one (1) mobile phone number. Entrants may win up to three (3) prizes for each Daily Quiz.

All Website accounts must be owned, maintained, used and controlled by one (1) individual. Entrants must not create or operate multiple user accounts or attempt to enter multiple entries to a Competition by any means, including but not limited to, creating multiple accounts using different phone numbers or names.

A maximum of two (2) mobile numbers may be linked to any one (1) PayPal account.

Entrants must not (and must not allow any other person to) use the Website for any purpose which is commercial, unlawful or otherwise improper. In particular, except as expressly permitted by these Terms and Conditions or otherwise by us, you will not by any means as a result of or in connection with your use of the Website:

share your login with anyone else;

remove, alter, bypass, avoid, interfere with or circumvent any software on the Website;

modify or obscure your IP address in order to enter a Competition for which you are not eligible;

capture or store any personal information relating to other users of the Website; and

do anything that may cause damage to the Website or our servers, systems or equipment or those of third parties, nor access or attempt to access any users' data or to penetrate or attempt to penetrate any applicable security measures.

If we determine that an individual has attempted to unfairly influence or manipulate an interactive service or has breached these Terms and Conditions and/or the General Terms, then ITV reserves the right to suspend or terminate their accounts, disqualify and/or discount their entries and withhold or reclaim the awarding of any Prizes. In addition, we may (in our sole discretion) ban that individual from future interactive services and disqualify and/or discount any future entries made in respect of our interactive services.

We also reserve the right to take the action outlined in the paragraph above if we reasonably suspect that any entrant’s conduct is contrary to the spirit of these Terms and Conditions and/or the General Terms.


All Prizes will be as described in the interaction information on the Website. Prizes will vary weekly and will be allocated to the Winners as described in Stage 2 above. You will not have the right to choose your Prize.

The Prize may be one (1) of the following:

Cash Prizes ranging from £1 (one pound) to £50 (fifty pounds) broken down as set out below; or

Bonus Token(s)

Daily Cash Prize Breakdown

The first entry drawn at random will win £50;

the next two entries drawn at random will receive £25 each;

the following five entries drawn at random will receive £10 each;

the following twenty entries drawn at random will receive £5 each;

the following thirty six entries drawn at random will receive £2 each; and

the following thirty six entries drawn at random will receive £1 each.

From time to time, the Promotor may at its sole discretion, award additional prizes based on unspecified criteria.

Cash Prizes

You will have twenty-eight (28) days from the day and time that you won to redeem your prize (“Redemption Period”). If you have not redeemed your prize within the Redemption Period, the prize will be forfeited.

To claim any Cash Prize, go to the ‘Profile’ link at the top of the Website and click ‘Cash Prize’. You can then redeem the Cash Prize in the following ways:

1. Transfer to your Paypal account: ITV will pay the Cash Prize into your Paypal account. To do this, choose the PayPal option and follow the simple steps. You can use a pre-existing PayPal account or create a new one. The Cash Prize balance in your itv.com/win account (“Account”) will be set to zero and the money will appear in your PayPal account within forty-eight (48) hours. For further information please go to https://www.paypal.com/uk/smarthelp/article/how-do-i-receive-money-with-my-paypal-account-faq1750.

2. Convert the Cash Prize into Entry Credits: you will be able to convert your Cash Prize to Entry Credits when you claim your prize. You may choose from three (3) conversion options: (i) convert £2 for one (1) Entry Credit; (ii) convert £5 for three (3) Entry Credits; or (iii) convert £10 for seven (7) Entry Credits. You will not be able to convert your Cash Prize to Entry Credits if you already have ten (10) or more Entry Credits in your Account. Your Entry Credits will be the default method for payment when entering into any online paid competition on the Website. If you want, you can split your Cash Prize between cash and Entry Credit(s). To do this, you must first convert your Cash Prize into Entry Credit(s), using one of the three (3) conversion methods described above, up to a maximum value of ten pounds (£10). Any remaining Cash Prize sum will then need to be withdrawn using a Paypal account or via Post Office option below.

3. Claim at local Post Office: you can pick up your Cash Prize from your local Post Office. To do this, choose the ‘Claim at Local Post Office’ option and follow the simple steps. You will receive a text message with a unique reference code (“Barcode”) within two working days from claiming. Go to any UK Post Office and present the Barcode to receive your prize. The Barcode will expire thirty (30) days after receiving it (“Expiry Date”). If you do not redeem your Barcode before the Expiry Date, the Cash Prize will be forfeited and you will not be able to redeem your Cash Prize. The Cash Prize balance in your ITV Win Account will be set to zero as soon as this option is selected.

If you are experiencing any issues with your prize redemption via Paypal or Post Office, please contact ITV’s customer service team at 0344 881 4150 or e-mail itvihelp@itv.com, who will respond to assist with the issue.

Bonus Token(s)

If you win Bonus Token(s), they will be automatically added to your Account and you will be able to use them to enter ITV’s Bonus Tokens competitions on the Website. Please go to https://www.itv.com/terms/faqs/bonus-tokens-faq for more information on Bonus Tokens competitions.

Promoter and Prize Provider: ITV Consumer Limited, 2 Waterhouse Square, 140 Holborn, London, EC1N 2AE

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