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The Voice App Voting 2020 FAQs

FAQs & Other Info

Frequently Asked Questions

App Voting Registration

If you are having problems registering, please try one of the following steps

a. For Apple Devices, In the app go to Explore > More > ‘Restore purchase’ button at the bottom of the list.b. For Apple devices, ensure your in app purchases are switched on. To do this on devices with iOS 12 and above go to Settings > Screen Time > Content & Privacy Restrictions needs to be switched to ‘on’ > iTunes & App store purchases needs to be set to ‘allowed’.To do this on devices below iOS 12, go to Settings > General > Restrictions > switch on the in app purchases button. NB: all votes you place within the app are free and you will not be charged for votes within the app, or be asked to enter any card details.c. Try fully closing and reopening the app on your device

To close your app on Apple devices: Double-click the Home button > Swipe left or right until you have located the app you wish to close > Swipe the app up to close it.

To close your app on Android devices:Go to “Settings” then “Application Manager”, scroll down until you find The Voice UK, tap on it and choose “Force Stop”.d.You may also find that deleting and reinstalling the app on your device fixes the issue.

LIFELINE VOTE

What is the lifeline vote?

You can vote for your favourite from the remaining 16 contestants that were not selected for a semi-final place by the coaches. The contestant with the most votes will take the remaining semi-final place. You can vote up to 5 times for free via the app only.

SEMI-FINAL AND FINAL SHOW

When will the semi-final and final show take place?

Currently, the dates for the Semi-Final and Final show have not been confirmed. When the dates are confirmed they will be announced at www.itv.com/thevoice

The contestant that successfully wins the Lifeline vote will still be taken through to the Semi-Final show.

IN-APP VOTING

How can I vote via the The Voice UK app?

You can vote by downloading the current version of the app available from the App Store or Google Play Store. The app is compatible with iOS version 9.0+ Android 4.4+. Downloading the app is free (but data charges may apply).

When you go into the voting section you will be prompted to register using your Apple ID in order to receive votes. You will only have to do this once per device and you will not be charged. With Android version, authentication occurs. Votes will automatically appear in the app as voting starts in the show. It is free to vote via the official The Voice UK app this series.

I can’t see any votes / I have votes but cannot cast them. Why?

There are 5 main reasons why you may be unable to cast your vote:

a. The vote is closed.Full details of when you may cast your vote will be announced in-show. You will only be able to vote whilst the voting period is open. It is not possible to cast your vote at any other time.

b. You do not have a strong enough wifi or 3G/4G/5G signal You will need a strong, constant wifi or 3G/4G/5G signal to go through the voting process, otherwise you may experience error messages. We don’t recommend voting whilst on the move as your signal strength may vary.

c. There has been a technical errorIn the unlikely case that a technical error occurs then an information message should appear on the app. If there is no obvious reason for the error, email itvihelp@itv.com.

d. You have used up your votesEach device will receive 5 votes per voting event (at the discretion of the producers - final number to be indicated in the Programmes). If, for example, you cast all five votes after voting opens, you will not be able to cast another vote for that same voting event.

e. Your device is not eligibleYour devices must be linked to an Apple or Google Play account. You can have a maximum of six devices linked to an Apple or Google Play account. These should all receive five votes per voting event. Any further devices will not receive votes.

How many free votes will I get?

Each eligible device will receive five votes per voting event. A voting event is classed as one complete vote. You can register up to six devices per iTunes or Google play account. After you have cast your first vote you may see a short advert then you will be asked to tap your screen when prompted. You will then receive a further four votes, giving you a total of five votes.

Can I use my votes in other programmes?

No. Votes can only be used for the 2020 series of The Voice UK.

Can I ‘rollover’ votes during the series?

No. You can only use votes for that particular voting event. After each vote has closed, shortly afterwards any unused votes will be removed from your app. Votes for a new voting event will appear in your app the next time voting opens.

Can I move my votes between devices/onto a new device?

You cannot move unused votes between devices. You can register up to six devices per Apple ID or Google Play account.

What happens to unused votes if I delete the app or my device is lost or stolen?

If you delete the app, you can download it again and you will still have your remaining votes as long as you log back in with the same Apple ID or Google Play account details and the vote is still open.

You can register up to six devices, if your device is lost or stolen, you can download the app on another device and login with the same Apple ID or Google Play account details. On a new device you will see your votes. If you have already registered six devices and you lose one of those devices, the votes on the lost or stolen device will be lost.

Can I vote outside the UK?

No, the show is a UK programme and voting is only provided for viewers in the UK.

I am getting an error message saying I am outside of the UK but I’m not!?

Please go to your Settings and allow the app access to your location so it is able to confirm you are in the UK.

Why are vote images and text display distorted or misshapen on Android devices?

Due to users being able to customise the font style and screen size on Android devices, this can cause the vote images and vote text to be cut off or misshaped. To adjust this, go to Settings > Display > Font and screen zoom and lower the screen zoom and font size. This will allow more of the images and text to be displayed in the app.

MOBILE SHORT DIAL CODE VOTING AND PHONE VOTING

Can I vote by mobile short dial code (voice short code) or by phone?

The lifeline vote is only available on the app.

My question isn’t answered here, where can I get further assistance?

If your question is about voting, you can email Interactive Support at itvihelp@itv.com. If your query is not about voting, please email ITV Viewer Services atviewerservices@itv.com

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