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Terms

The X Factor 2019 Vote (UK)

REF: XFC/AA/ES/20191025/469R3

THE X FACTOR: CELEBRITY VOTE (UK) 2019: VOTING INTERACTION INFORMATION

Voting method and cost:

Viewers in the UK, Isle of Man and Channel Islands may vote for which act(s) they wish to keep in the competition as specified in The X Factor: Celebrity programme (the “Programme”) by one or more of the following methods. ITV and the Programme’s producers reserve the right to run App-only votes in some episodes and this will be clearly stated in the Programme.

· Phone: Dial the premium rate ‘09’ number as stated in the Programme and follow instructions. You will hear a short message thanking you for your vote. Each phone vote costs 35 pence plus your network access charge. The total cost will be dependent on your network operator. The promoter and producers of the Programme recommend that for the most up to date charges viewers enquire directly with their network operator.

· Mobileshort dial codes (“MSDC”) (also known as voice short code): UK mobile users dial the 7-digit number which is the MSDC for the chosen act(s) as displayed in the Programme and listen to the recorded message which confirms the MSDC vote. Each vote via a UK mobile to a MSDC costs 35 pence. MSDC voting is only available from a mobile phone. It is not possible to vote by calling a MSDC from a landline or via any other method. Call charges may apply if the MSDC is not dialled correctly and the number is a valid number. The Promoter gives no warranty that the MSDC service will be available, legal or appropriate for use in locations outside the UK.

· MobileIn-App: users of Apple mobile devices with iOS for iPhones, iPod Touch, iPads or iPad minis and users of mobile devices with Android may download the latest version of the official The X Factor app from the relevant app store (iTunes store or the Google play store) (the “app”). Download of the app is free although data charges from the user’s network operator may apply. Users of Apple mobile devices will be required to register before being able to vote and should follow the in-app prompts to do so. App users should follow the in-app prompts to vote for their chosen act(s) during the voting window. Up to a maximum of five (5) votes on each mobile device per voting window. Each account registered will allow the use of up to six (6) mobile devices. There is no charge when voting via the app although data charges from the user’s network operator may apply. Each voting window will open and close as indicated in the Programme. If the vote is frozen, the period before the freeze and the period after the freeze will be treated as two (2) voting windows. Any votes unused by the end of each voting window will be lost and cannot be claimed for use in the next voting window. Please note that Android users in Jersey will not be able to use the App to vote due to geographical restrictions imposed by the Google Play store.

Entrants must seek the bill payer’s permission.

Viewers of the broadcast of the Programme in the Republic of Ireland can also vote for the act(s)they wish to keep in the competition (the “Irish Vote”). The Irish Vote is promoted by the broadcaster of the Programme in the Republic of Ireland, Virgin Media Television, and Irish viewers may find information about voting in the Republic of Ireland (including the applicable terms and conditions) on the VirginMedia Television website at www.virginmediatelevision.ie/xfactorvote.

If there are technical or other issues with the Phone, MSDC, Mobile In-App or Irish Vote, the Promoter reserves the right to discount the Phone, MSDC, Mobile In-App and/or Irish Vote (as applicable) and announce the result of the vote without including those affected votes.

The Promoter is not responsible for any vote services promoted outside the UK, Channel Islands and Isle of Man or for any unofficial voting methods as these are not within the Promoter’s control. Votes must not be sent in through agents or on behalf of another person, and viewers cannot submit votes as an agent of any other person. The Promoter and the Programme producers reserve the right to discount votes if they have reasonable grounds to suspect they have been made from outside the UK, Channel Islands, Isle of Man and Republic of Ireland, from unofficial third party voting services or otherwise in breach of any applicable terms and conditions.

Please note that the Promoter and the Programme producers are unable to confirm the integrity of any other voting method except for the official voting system and numbers promoted and displayed within the Programme. The Promoter and the Programme producers reserve the right to discount votes from third party voting services where applicable.

If for any reason there is a discrepancy between the numbers advertised on air and those given on any other platforms, then the numbers on air will prevail and the vote shall proceed on that basis.

Please note it is not possible to vote via any method not stated in these terms and conditions.

Opening/closing times:

Vote lines are opened and closed as specified in the Programme. Votes made outside of the times when the vote is open will not be counted but may still be charged.

Voting restrictions:

Users of the app are limited to five (5) votes on each mobile device (up to six (6) mobile devices) per voting window. Viewers voting via Phone or MSDC or the Irish Vote may vote as many times as the like, however, votes for one (1) act which are received from any one (1) recognised number in respect of each platform in excess of 600 votes are deemed to be designed to excessively manipulate the outcome of the vote and are unfair to other users and other acts. Therefore if you vote more than 600 times for one (1) act from any one(1) platform, the Programme producers reserve the right, in their absolute discretion, to disqualify any votes made above the permitted levels, having regard to all the circumstances and information available at the relevant time. The Promoter and/or the Programme producers may in their sole discretion contact voters who have voted in excess of the permitted levels.

Vote Freezes

ITV or the producers reserve the right to conduct a vote freeze or freezes at any time. In the event of a vote freeze the following will apply:

The first part of the vote will be open for a limited period only and the viewers will be informed on air that voting lines have been frozen. The results of the public vote at the time of lines being frozen will, at the sole discretion of the Promoter/Programme Producers, be announced and the specific number of act(s) with the least public votes will be eliminated from the competition or go into a sing-off and/or face the judges. An on-air announcement will be given to inform viewers that voting lines have re-opened and the public can vote for the remaining act(s). For the avoidance of doubt, all votes received by act(s) going through to the next stage of voting prior to the lines being frozen are carried forward to the next stage of voting including app votes.

Voting results:

The outcome of the vote will be shown in the Programme.

Each week, at the discretion of the Promoter or the Programme’s producer:

the judges may decide to keep a particular act in the competition by offering a contestant a safe seat. This shall ensure that the act goes through to the subsequent week’s competition without the act participating in a public vote (“Safe Seat”); and/or the act with the lowest number of votes may be eliminated from the competition; and/or the two (2) or more acts with the lowest number of votes will face the judges who will decide which of the two acts goes through to the subsequent week’s competition, this decision may be taken after a sing-off; and in the event that the judges are unable to decide on the act or acts to go through to the subsequent week’s competition, including but not limited to, any of the judges abstaining from voting, then at the judges’ discretion, the result may be determined by reverting back to the earlier public vote that evening and the contestant with the least votes will be eliminated. If the public vote is tied then the judges will be required to decide on the result and their decision is final. In each case, the elimination format, and any specific terms relating to that week’s elimination, will be announced in the applicable on-air interaction information before voting opens.

The Programme producers and/or judges may in their sole discretion reintroduce an act seen in the earlier stages of the competition, which was previously eliminated by the judges.

During the final of the Programme (the “Final”), the act with the most votes will be declared the winner of the competition.

Any variation on the format of elimination as set out in these terms and conditions will be announced in the Programme and such format as announced in the Programme will prevail.

Contingencies

If any of the acts is unable to perform or is prevented from performing fully in the Programme for any reason including without limitation medical reasons, then Programme producers may in their sole discretion decide whether such act(s): will continue in the competition; will cease to participate in the competition; suspend their participation temporarily; play in the dress rehearsal footage in substitution of a live performance or ask that the act re-perform, having regard to all circumstances and information available to them at the relevant time. The Programme producers will in their sole discretion determine if another act(s) may be allowed to enter the competition.

If any of the contestants are unable to perform fully in the sing-off, for any reason including, without limitation, medical reasons then neither contestant will perform. The judges will decide on the result in their sole discretion and their decision is final.

In the event of a technical failure, or for any other reasons beyond the Programme producer’s or the Promoter’s reasonable control that means the public vote results cannot be obtained, or the vote cannot proceed then the Promoter and the Programme producers may in their sole discretion decide either to postpone the vote or cancel the vote. If the vote is cancelled, the result will be determined by the judges or by the cumulative total of all verified votes across the series, since the tied acts were in the vote together.

If there is a tie in the vote results, the Programme producers may, in their sole discretion either ask the judges to decide which act(s) will be eliminated or the eliminated act(s) will be determined by aggregating all previous public vote results totals for each tied contestant, since they were in the vote together (excluding votes cast in weeks where Safe Seats were allocated). The act with the least aggregated votes will be eliminated. If the aggregated vote numbers result in a further tie-break, the judges will decide on the result and their decision is final.

For the Final, in the event of a tie-break situation, the winner will be determined by aggregating all previous public vote results totals for each tied contestant to the Final and since they were together in the competition (excluding votes cast in weeks where Safe Seats were allocated). The act with the most aggregated votes will be declared the winner. If the aggregated vote numbers result in a further tie-break, the judges will decide on the result and their decision is final.

Promoter: ITV Consumer Limited, 2 WaterhouseSquare, 140 Holborn, London, EC1N 2AE

ITV'sGeneral Competition, Prize Draw, Vote and Poll Terms and Conditions also apply. To view these, please click here.

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Terms