FAQs & Other Info

ITV Annual Statement on Participation TV 2018

Use of Controlled Premium Rate Services

1st January 2018 to 31st December 2018

The broadcast licences held by ITV Broadcasting Limited, ITV2 Limited, ITV Digital Channels Limited, Channel Television Limited and ITV Breakfast Broadcasting Limited ("ITV" or the "Licensee") include the following obligations:

(1) The Licensee shall be responsible for all arrangements for the management of communication, including telephony, between members of the public and the Licensee or the Licensee's contractors or agents (together here described as "the Licensee") where such communication is publicised in programmes. 'Communication includes, but is not limited to, methods of communication in which consideration is passed between a member of the public and the Licensee directly or indirectly and methods of communication intended to allow members of the public to register with the Licensee indications of preference or intended to allow entry to any competition, game or scheme operated by the Licensee.

(2a) Arrangements for the management of methods of communication publicised in programmes and intended to allow communication between members of the public and the Licensee must ensure, in particular, that:

(i) Reasonable skill and care is exercised by the Licensee in the selection of the means of communication and in the handling of communications received;

(ii) Voting, competitions, games or similar schemes are conducted in such ways as to provide fair and consistent treatment of all eligible votes and entries; and

(iii) Publicity in programmes for voting, competitions, games or similar schemes is not materially misleading.

(2b) In addition to the requirements in subparagraph 2(a), the Licensee shall ensure that the provisions of the code approved by Ofcom for regulating the provision of premium rate services, or in the absence of such a code, the terms of any order made by Ofcom for such purposes, are observed in the provision of the Licensed Service.

(3a) The Licensee shall implement and maintain appropriate compliance procedures to ensure arrangements for the management of methods of communication publicised in programmes and intended to allow communication between members of the public and the Licensee fulfil all the requirements set out in paragraph 2 above.

(3b) Where the Licensee uses a Controlled Premium Rate Service as defined under the PRS Condition in force at the time made under section 120 of the Communications Act 2003 as the method of communication for voting or competitions publicised within programme time, the Licensee shall ensure that its compliance procedures include a system of verification by an appropriate independent third party ('the third party') in accordance with the following requirements:

(i) Verification shall include confirmation by the third party that an end-to-end analysis of the technical and administrative systems to be used for the receipt and processing of votes and competition entries from members of the public has been conducted and that such systems fulfil all the requirements set out in paragraph 2 above. All such systems and the analysis of such systems must be fully documented;

(ii) Verification shall include appropriately regular reviews by the third party of individual programmes. Such reviews must track all votes or competition entries through all stages from receipt, and the results of each review must be fully documented;

(iii) The Licensee shall ensure that a Director of the Board (or, where there is no Board, an appropriate equivalent) ('the designated Director') has specific responsibility for verification;

(iv) The Licensee shall ensure that the third party provides reports regarding analyses of processes (as specified under subparagraph 3(b(i)) ) and reviews of individual programmes (as specified under subparagraph 3(b(ii)) ) to the designated Director. If significant irregularities or other problems are discovered, the Licensee shall ensure that these are reported forthwith to Ofcom;

(v) The Licensee shall provide forthwith and in an appropriate form any information requested by Ofcom regarding verification;

(vi) The Licensee shall retain for at least two years all relevant data regarding votes and competition entries from callers by means of Controlled Premium Rate Services and all documentation regarding the verification of its systems (as specified under subparagraph 3(b(i)) ) and the reviews of individual programmes (as specified under subparagraph 3(b(ii)) ); and

(vii) The Licensee shall publish annually a statement signed by the designated Director confirming that he is satisfied that the Licensee has in place suitable procedures to fulfil the requirements of paragraph 3(b) and confirming the name of the third party engaged by the Licensee to fulfil the requirements of paragraph 3(b).

Designated Director's Statement

As a director of ITV Broadcasting Limited, ITV 2 Limited, ITV Digital Channels Limited, Channel Television Limited and ITV Breakfast Broadcasting Limited, I confirm that:

ITV has engaged Deloitte LLP as the appropriate independent third party to provide the verification services set out in paragraph 3\(b\) above. ITV has determined that a report that provides reasonable assurance in accordance with international Standard on Assurance Engagements 3000 is the most appropriate for ITV to comply with the requirements of paragraph 3\(b\(iv\)\) of the Ofcom licence variation as set out above; and I am satisfied that ITV has in place suitable procedures to fulfil the requirements of paragraph 3\(b\) of the Ofcom licence variation.

Signed by: Kyla Mullins
Date: 26/09/2019

Kyla Mullins as designated Director for ITV Broadcasting Limited, ITV2 Limited, ITV Digital Channels Limited, Channel Television Limited and ITV Breakfast Broadcasting Limited.

The Voice App Voting 2020 FAQs

Frequently Asked Questions

App Voting Registration

If you are having problems registering, please try one of the following steps

a. For Apple Devices, In the app go to Explore > More > ‘Restore purchase’ button at the bottom of the list.
b. For Apple devices, ensure your in app purchases are switched on. To do this on devices with iOS 12 and above go to Settings > Screen Time > Content & Privacy Restrictions needs to be switched to ‘on’ > iTunes & App store purchases needs to be set to ‘allowed’.
To do this on devices below iOS 12, go to Settings > General > Restrictions > switch on the in app purchases button. NB: all votes you place within the app are free and you will not be charged for votes within the app, or be asked to enter any card details.
c.Try fully closing and reopening the app on your device

To close your app on Apple devices:
Double-click the Home button > Swipe left or right until you have located the app you wish to close > Swipe the app up to close it.

To close your app on Android devices:
Go to “Settings” then “Application Manager”, scroll down until you find The Voice UK, tap on it and choose “Force Stop”.
d.You may also find that deleting and reinstalling the app on your device fixes the issue.

LIFELINE VOTE

What is the lifeline vote?

You can vote for your favourite from the remaining 16 contestants that were not selected for a semi-final place by the coaches. The contestant with the most votes will take the remaining semi-final place. You can vote up to 5 times for free via the app only.

SEMI-FINAL AND FINAL SHOW

When will the semi-final and final show take place?

Currently, the dates for the Semi-Final and Final show have not been confirmed. When the dates are confirmed they will be announced at www.itv.com/thevoice

The contestant that successfully wins the Lifeline vote will still be taken through to the Semi-Final show.

IN-APP VOTING

  1. How can I vote via the The Voice UK app?

You can vote by downloading the current version of the app available from the App Store or Google Play Store. The app is compatible with iOS version 9.0+ Android 4.4+. Downloading the app is free (but data charges may apply).

When you go into the voting section you will be prompted to register using your Apple ID in order to receive votes. You will only have to do this once per device and you will not be charged. With Android version, authentication occurs. Votes will automatically appear in the app as voting starts in the show. It is free to vote via the official The Voice UK app this series.

  1. I can’t see any votes / I have votes but cannot cast them. Why?

There are 5 main reasons why you may be unable to cast your vote:

a. The vote is closed.
Full details of when you may cast your vote will be announced in-show. You will only be able to vote whilst the voting period is open. It is not possible to cast your vote at any other time.

b.You do not have a strong enough wifi or 3G/4G/5G signal You will need a strong, constant wifi or 3G/4G/5G signal to go through the voting process, otherwise you may experience error messages. We don’t recommend voting whilst on the move as your signal strength may vary.

c.There has been a technical errorIn the unlikely case that a technical error occurs then an information message should appear on the app. If there is no obvious reason for the error, email itvihelp@itv.com.

d.You have used up your votesEach device will receive 5 votes per voting event (at the discretion of the producers - final number to be indicated in the Programmes). If, for example, you cast all five votes after voting opens, you will not be able to cast another vote for that same voting event.

e. Your device is not eligible
Your devices must be linked to an Apple or Google Play account. You can have a maximum of six devices linked to an Apple or Google Play account. These should all receive five votes per voting event. Any further devices will not receive votes.

  1. How many free votes will I get?

Each eligible device will receive five votes per voting event. A voting event is classed as one complete vote. You can register up to six devices per iTunes or Google play account. After you have cast your first vote you may see a short advert then you will be asked to tap your screen when prompted. You will then receive a further four votes, giving you a total of five votes.

  1. Can I use my votes in other programmes?

No. Votes can only be used for the 2020 series of The Voice UK.

  1. Can I ‘rollover’ votes during the series

No. You can only use votes for that particular voting event. After each vote has closed, shortly afterwards any unused votes will be removed from your app. Votes for a new voting event will appear in your app the next time voting opens.

  1. Can I move my votes between devices/onto a new device?

You cannot move unused votes between devices. You can register up to six devices per Apple ID or Google Play account.

  1. What happens to unused votes if I delete the app or my device is lost or stolen?

If you delete the app, you can download it again and you will still have your remaining votes as long as you log back in with the same Apple ID or Google Play account details and the vote is still open.

You can register up to six devices, if your device is lost or stolen, you can download the app on another device and login with the same Apple ID or Google Play account details. On a new device you will see your votes. If you have already registered six devices and you lose one of those devices, the votes on the lost or stolen device will be lost.

  1. Can I vote outside the UK?

No, the show is a UK programme and voting is only provided for viewers in the UK.

  1. I am getting an error message saying I am outside of the UK but I’m not!

Please go to your Settings and allow the app access to your location so it is able to confirm you are in the UK.

  1. Why are vote images and text display distorted or misshapen on Android devices?

Due to users being able to customise the font style and screen size on Android devices, this can cause the vote images and vote text to be cut off or misshaped.
To adjust this, go to Settings > Display > Font and screen zoom and lower the screen zoom and font size. This will allow more of the images and text to be displayed in the app.

MOBILE SHORT DIAL CODE VOTING AND PHONE VOTING

Can I vote by mobile short dial code (voice short code) or by phone?

The lifeline vote is only available on the app.

My question isn’t answered here, where can I get further assistance?

If your question is about voting, you can email Interactive Support at itvihelp@itv.com.
If your query is not about voting, please email ITV Viewer Services at
viewerservices@itv.com