Care home and elder abuse helplines

Use our helplines to find more information and advice on care home and elder abuse

NHS Choices

Vulnerable People

Help and information on what to do if you think a vulnerable person is being abused.

Whistleblowing Helpline

Call 08000 724 725

wbhelpline.org.uk

Whistleblowing is the act of reporting concerns about malpractice, wrongdoing or fraud. Within the NHS and social care sector, these issues have the potential to undermine public confidence in these vital services and threaten patient safety. If you are working in this sector but don’t know what to do, or who to turn to about your concerns, we are the leading source of signposting, advice and guidance.

Whether you are an employee, worker, employer or professional body/organisation, you can call our free whistleblowing helpline, send us an email or complete the online form safe in the knowledge everything you tell us is strictly confidential and anonymous. We offer legally compliant, unbiased support and guidance to ensure you can act in accordance with your values. This ensures you fully understand your options and legal rights specific to your employment situation.

Public Concern at Work

Helpline: 0207 404 6609

pcaw.org.uk

Public Concern at Work aims to help make whistleblowing work so that dangers, wrongdoing and serious risks that threaten the public good are deterred or at least detected before serious damage is caused. We pursue this aim through our free confidential advice line, the support and services we provide to organisations, our policy work and our public education activities. Through these activities we promote the role of whistleblowing in furthering organisational accountability, individual responsibility and public confidence. All our activities help to promote the public interest and are for the public good in that they benefit citizens, consumers, patients, regulators, shareholders, tax payers and the vulnerable, both individually and collectively.

Action on Elder Abuse

UK Helpline: 080 8808 8141

elderabuse.org.uk

Financial abuse

We work to protect, and prevent the abuse of, vulnerable older adults and by doing so we also protect other adults a risk of abuse. We were the first charity to address these problems and are the only charity in the UK and in Ireland working exclusively on the issue today. We also operate specialist helplines for care providers, providing whistleblowing advice and support to residents, relatives and staff (contact us if you would like to be part of this service).

Ann Craft Trust

Tel: 0115 9515400

anncrafttrust.org

Our services are used by both national and local organisations including the NHS, Police, the Crown Prosecution Service and Social Care. We also support individual professionals as well as parents and carers on how best to support and protect young people and adults from abuse. Everyone at ACT is dedicated to safeguarding disabled children and adults at risk.

Age UK

Helpline: 0800 169 2081

ageuk.org.uk

Protecting yourself and others from abuse

Financial abuse

Reporting abuse

The Age UK Group works to improve later life for everyone by providing life-enhancing services and vital support. Age UK has a vision of a world in which older people flourish. We aim to improve later life for everyone through our information and advice, campaigns, products, training and research.

Which – Raising Concerns & Complaints

Raising concerns and complaints

If you need to make a complaint about a care home or domiciliary agency, there are procedures in place to help you take your worries further. Don’t be afraid to speak up – if you don’t raise concerns, nothing can be done about them. Raising awareness of problems could help to make things better for your relative, as well as for other people being cared for by the same provider.

Independent Age (Advice and Support for Older Age)

Advice line: 0800 319 6787 (local rate)

independentage.org

Choosing the right care home

Founded 150 years ago, we are an established voice for older people, providing the ‘ABC’ of advice, befriending and campaigning. Our free advice service offers unrivalled expertise on social care and welfare benefits, and particularly on complex issues such as social care funding. Our range of detailed and in depth guides and factsheets provide information on the most common issues faced by older people, their families and carers. Our Wise Guides provide practical, accessible advice and information for the over-65s on finances, staying independent and getting the most out of later life and our befriending and practical support services provide crucial companionship, comfort and security for as long as it's needed - if necessary, for life.

Mencap

Helpline: 0808 808 1111

mencap.org.uk

Mencap is the leading voice of learning disability. Everything we do is about valuing and supporting people with a learning disability, and their families and carers. Our vision is a world where people with a learning disability are valued equally, listened to and included. We want everyone to have the opportunity to achieve the things they want out of life.

MIND

Mind Infoline: 0300 123 3393

Mind Legal advice service: 0300 466 6463

Community care abuse advice: mind.org.uk

For information and advice on mental health law and other legal issues relating to mental health.

Compassion in Care

compassionincare.com

Contact us: Info@compassionincare.com

I am a former care worker who witnessed defenceless elderly people being abused and blew the whistle. Are you a relative of someone in care or in care yourself and seeking help or advice? Are you a whistle-blower or thinking of reporting concerns at work? Do you need advice or someone to speak to that understands? We are also happy to help all whistle-blowers from all sectors.

Professional bodies

Care Quality Commission

Tel: 03000 61 61 61

cqc.org.uk

Regulates the quality of health and social care and look after the interests of people detained under the Mental Health Act. Anyone can share their concerns with CQC – and anonymously if preferred – if you feel you are not being listened to, or might not feel able to speak directly to those who are in charge and responsible for providing high quality and compassionate care that we expect. In addition to CQC’s web page people can also call CQC’s number on 03000 61 61 61 where there are trained staff on hand to ensure concerns are dealt with appropriately. This information is valuable to CQC as it helps inform when, where and what we inspect.

Health and Care Professions Council (HCPC)

Tel: 0300 500 6184

hcpc-uk.org

Statutory agency that regulates social workers in England. The website provides a register of health professionals who meet the HPC's standards and also gives advice on how to make a complaint and about 'fitness to practice'.

Safeguarding Matters

Vulnerable adults

The safeguarding of children and vulnerable adults is at the heart of any civilised society. The UK has built upon a system of police record checks, barring and policy guidance to develop processes that ensure that those working or formally volunteering with children and vulnerable adults are appropriate to do so. However these processes are complex, and impact large numbers of people working with the groups defined as ‘vulnerable’. Safeguarding Matters is led by policy and communication specialists who are tracking the changes to legislation. We offer impact assessments, best practice advice and independent consultancy about the changing world of safeguarding for organisations in different sectors. We also run open briefing events about the changes and promote training provided by other safeguarding specialists.

Local Government Ombudsman

Tel: 0300 061 0614

lgo.org.uk

The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides. If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. More information on how to complain – or call our helpline.

Parliamentary and Health Service Ombudsman

Complaints helpline: 0345 015 4033

ombudsman.org.uk

Carries out independent investigations into complaints about unfair or improper actions or poor service by the NHS and UK government departments that cannot be resolved at local level.

Ofsted

Tel: 08456 014 772 (for complaints about a service)

ofsted.gov.uk

Ofsted inspects and regulates the educational, economic and social wellbeing of children, young people and adult learners. This includes the care and local services.