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Family lives helplines

Family Lives

Parentline: 0808 800 2222 (9am-9pm weekdays.  10am-3pm weekends) www.familylives.org.uk

Divorce and separation

Family Lives provides targeted early intervention and crisis support to families. If you need to talk, we're here to listen. Find advice on all aspects of family life from relationships, special educational needs, stepfamilies, fostering, to holidays and online safety.


Addiction

TM Drug Addiction Helplines

TM Alcohol Addiction Helplines

TM Gambling Addiction Helplines

TM Gaming Addiction Helplines

Talk to Frank

Helpline: 0300 123 6600 

www.talktofrank.com

Offers free confidential drugs information and advice 24 hours a day.

DrugFAM

Helpline: 0300 888 3853 

www.drugfam.co.uk 

DrugFAM supports families affected by a loved one’s use of drugs or alcohol

Drinkline 

Helpline: 0300 123 1110  

Drinkline is a free, confidential helpline for people who are concerned about their drinking, or someone else's.  

Alcoholics Anonymous

National helpline:  0800 9177 650

www.alcoholics-anonymous.org.uk

Helpline for people with drink problems, staffed by recovering alcoholics. Open 365 days a year. Can give details of local AA groups and contact with a local member.

Adfam

www.adfam.org.uk 

Adfam is the only national umbrella organisation working specifically with and for families affected by drugs and alcohol.  Our final goal is that no family member in need of support should go without it.

NACOA (National Association for Children of Alcoholics)

Helpline: 0800 358 3456

www.nacoa.org.uk 

Young People

NACOA was founded to address the needs of children growing up in families where one or both parents suffer from alcoholism or a similar addictive problem.  This includes children of all ages, many of whose problems only become apparent in adulthood.  We offer information, advice and support to children of alcohol-dependent parents.

NHS – National Centre for Behavioural Addictions

National Problem Gambling Clinic Tel:  020 7381 7722 

National Centre for Behavioural Addictions

National Centre for Gaming Disorders

Gamcare

Helpline: 0808 8020 133

www.gamcare.org.uk

A confidential counselling, advice and information service for people affected by a gambling dependency, including family and friends of compulsive gamblers.

Gamblers Anonymous (UK)

Helplines:  See contact page for regional phone numbers

www.gamblersanonymous.org.uk

Provides information about a fellowship of men and women who have joined together to do something about their own gambling problem.

Gam Anon & Gam Anon Scotland

www.gamanon.org.uk

For anyone affected by someone else's gambling.


Bereavement

TM Bereavement page

Cruse Bereavement Care

Day by Day Helpline: 0808 808 1677 

www.cruse.org.uk 

Cruse Bereavement Care exists to promote the well-being of bereaved people and to enable anyone bereaved by death to understand their grief and cope with their loss. The organisation provides counselling and support and offers information, advice, education and training services.

Hope Again

www.hopeagain.org.uk 

Hope Again is Cruse Bereavement Care's website for young people.  Cruse is a national charity that provides support, advice and information to children, young people and adults when someone close to them dies.  We also work to enhance society’s care of bereaved people.

The Compassionate Friends

Helpline: 0345 123 2304

www.tcf.org.uk

The Compassionate Friends provide one-to-one support, local support groups and produce a range of publications for parents, children, grandparents and professionals, as well  as a website specifically for people dealing with the death of a brother or sister.

Grief Encounter

Tel: 0808 802 0111

www.griefencounter.org.uk 

When a child’s parent or significant loved one dies, their lives change forever.  As well as the sadness they feel, they are often left confused and full of fear and anxiety. Grief Encounter helps families address difficult issues such as death and we help make sense of the hurt and confusion. Above all, we aim to help them find ways out of the abyss of grief.

Winston's Wish

Helpline:  08088 020 021

www.winstonswish.org

Winston’s Wish supports children and young people to rebuild their life after a family bereavement, the Winston's Wish family line offers practical support and guidance to anyone concerned about a grieving child.


Bullying & Cyber Bullying

TM Bullying & Cyber Bullying Helplines

Kidscape

Parent’s Helpline: 020 7823 5430 (Mon-Tues 10-5pm)

www.kidscape.org.uk 

Whatever your problem or concern we are here to support you. All problems, whether big or small, will be answered with the same level of care and concern. Your call will be treated as confidential and you can remain anonymous.  

Bully Busters

Helpline: 0800 169 6928

www.bullybusters.org.uk 

The website contains information and practical advice on bullying, as well as contact details for the free helpline. A team of specially trained staff operate the confidential telephone helpline and take calls from victims, parents or from people with information about the bullying of children. 


Debt

TM Debt Helplines

National Debtline

Helpline: 0808 808 4000

www.nationaldebtline.org 

National Debtline is a charity.  We give free and independent debt advice over the phone and online.

Step Change

Free Helpline: 0800 138 1111

www.stepchange.org

Dedicated to providing confidential, free counselling and money management assistance to financially distressed families and individuals. No matter what your debt problem, we’ll be able to help.

Payplan

Free Helpline: 0800 280 2816 (mobiles may be cheaper on 0207 760 8980) or use our online Debt Help Form for a quick and easy way to get free debt advice from experienced professionals.

www.payplan.com

Our promise is straightforward - we provide free debt advice and free debt solutions for anyone experiencing financial difficulties, whatever the circumstance or situation.  Being in debt and experiencing financial problems can be stressful.  Talking it through with friends, family or colleagues may not be easy.  We're impartial and non-judgemental: most of all, we are committed to finding a realistic solution that is right for you, your family and your home. Our advice is free, confidential and available right now.

Turn2us

Helpline: 0808 802 2000

www.turn2us.org.uk 

Turn2us helps people in financial need gain access to welfare benefits, charitable grants and other financial help – online, by phone and face to face through our partner organisations.

Shelter

Helpline:  0808 800 4444

England

Scotland

Offer free confidential expert advice via their website, Housing Aid Centres, helpline and e-mail services.


Domestic and Sexual Abuse and Rape

TM Domestic Abuse Helplines

TM Rape & Sexual Abuse Helplines

Refuge

National Domestic Abuse Helpline: 0808 2000 247 (24 hours)

www.refuge.org.uk

Chat to us online

Thirty-five years ago Refuge set up the world's first refuge for women and children escaping domestic violence. Since then, Refuge has grown to become the largest provider of emergency accommodation and emotional and practical support to women and children in the country and the leading voice in the campaign to end domestic violence.

Women's Aid Federation of England

www.womensaid.org.uk 

Chat

For women who are experiencing or have experienced physical, mental, sexual or domestic violence or abuse. Offers advice, support and crisis intervention to abused women.

Rape Crisis 

Helpline: 0808 500 2222 (12-2.30 & 7-9.30)

www.rapecrisis.org.uk

Live chat helpline

National Organisation offering support and counselling for those affected by rape and sexual abuse. 

See website for local groups or contact directory enquiries.

Victim Support

Supportline:  08 08 16 89 111

Rape and sexual assault

Our services are confidential, free and available to anyone who's been raped or sexually assaulted, now or in the past. We can help, regardless of whether you have told the police or anyone else about the attack.  If you don't want to see anyone face-to-face, you can also talk to us on the 'phone, either at one of our local offices or at the national Victim Supportline.


Disability

TM Sick & Disabled Children Helplines

Wellchild

Tel: 01242 530007

www.wellchild.org.uk 

We help sick children and their families throughout the UK as they deal with the consequences of serious illness and complex conditions. 

Contact

Helpline: 0808 808 3555

www.contact.org.uk

Providing advice, information and support to the parents of all disabled children - no matter what their disability or health condition.

Scope / Dial

Helpline: 0808 800 33 33

www.scope.org.uk 

We're all about changing society for the better, so that disabled people and their families can have the same opportunities as everyone else. 

The Family Fund

Tel: 01904 550055

www.familyfund.org.uk

The Family Fund provides grants to families with severely disabled children, based on families' views and needs and is open to families with children and young people up to their 18th birthday who have a severe disability. 

Together for Short Lives

Helpline: 0808 8088 100

www.togetherforshortlives.org.uk 

Together for Short Lives is the leading UK charity for all children with life-threatening and life-limiting conditions and all those who support, love and care for them. 

Disabled Parents Network

www.disabledparentsnetwork.org.uk.

A national organisation offering information and support for disabled people who are parents or who hope to become parents, and their families, friends and supporters.  (Although operations have ceased, the website contains good information)


Mental Health

TM Mental Health Helplines

TM Children & Young People's Mental Health

Hub of Hope

www.hubofhope.co.uk 

The Hub of Hope is the UK’s leading mental health support database.  It brings local, national, peer, community, charity, private and NHS mental health support and services together in one place.

Mind

MindInfoline: 0300 123 3393

www.mind.org.uk

Side by side - on-line support community

The MindinfoLine confidential help on a range of mental health issues. They also provide a special legal service to the public, lawyers and mental health workers.

Pandas Foundation

FREE helpline:  0808 1961 776 

www.pandasfoundation.org.uk 

Pandas Foundation is the leading UK charity in supporting families suffering from pre (antenatal) and postnatal depression and psychosis.  

Association for Post Natal Illness

Helpline: 0207 386 0868

www.apni.org

Provides support to mothers with postnatal depression.  The Association has a countrywide network of phone, e-mail and postal volunteers, who have had, and recovered from post-natal illness.

Young Minds

Helpline: 0808 802 5544

www.youngminds.org.uk 

Parents' Information Service gives advice to parents or carers who may be concerned about the mental health or emotional well being of a child or young person.

PapyrusHOPELINEUK – 0800 068 4141

www.papyrus-uk.org 

Supporting your child pdf

Support for anyone under 35 experiencing thoughts of suicide, or anyone concerned that a young person may be experiencing thoughts of suicide.

Childline 

Helpline: 0800 1111

www.childline.org.uk 

Bullying 

Cyberbullying

Mobile phone safety

ChildLine is a counselling service for children and young people.  You can contact ChildLine in these ways:  You can phone  on 0800 1111, send us an email, have a 1-2-1 chat with us, send a message to Ask Sam and you can post messages to the ChildLine message boards.  You can contact ChildLine about anything - no problem is too big or too small.  If you are feeling scared or out of control or just want to talk to someone you can contact ChildLine. 

The Mix

Helpline:  0808 808 4994

www.themix.org.uk

Whether you’re 13, 25, or any age in between, we’re here to take on the embarrassing problems, weird questions, and please-don’t-make-me-say-it-out-loud thoughts you have. We give you the information and support you need to deal with it all.  

Campaign Against Living Miserably

Helpline:  0800 58 58 58

www.thecalmzone.net 

The Campaign Against Living Miserably (CALM) works to prevent male suicide and offers support services for any man who is struggling or in crisis.  CALM’s helpline 0800 58 58 58 and web-chat are for men in the UK who need to talk or find information and support. The services are open 5pm–midnight daily and are free, anonymous and confidential. For access or to find more information visit thecalmzone.net

Anxiety UK

Helpline: 03444 775 774

www.anxietyuk.org.uk 

Anxiety UK works to relieve and support those living with anxiety disorders by providing information, support and understanding via an extensive range of services.

No Panic

Helpline:  0300 772 9844

Youth Line: 0330 606 1174

www.nopanic.org.uk 

No Panic (National Organisation for Phobias, Anxiety, Neuroses, Information and Care) is a totally voluntary charity, whose aims are to aid the relief and rehabilitation of those people suffering from panic attacks, phobias, obsessive/compulsive disorders and other related anxiety disorders including tranquilliser withdrawal, and to provide support to sufferers and their families and or carers.

Shout

Text Shout to 85258

www.giveusashout.org 

Shout is the UK’s first free 24/7 text service for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Samaritans Tel: 116 123 (Free)

www.samaritans.org  

Whatever you're going through, we're here to help 24 hours a day.


Pregnancy, Childbirth & Parenting

TM Pregnancy & Childbirth Helplines

TM Parenting Helplines

Tommy’s

Pregnancy Line: 0800 0147 800

www.tommys.org

Comprehensive website with details of all aspects of pregnancy and giving birth to a healthy baby, as well as a Midwife Helpline.

National Childbirth Trust

Helpline: 0300 330 0700

www.nct.org.uk 

The NCT is UK's leading charity for parents. Every year they support thousands of people through the incredible life changing experience of pregnancy, birth and early parenthood to help you through this transition, offering relevant information, reassurance and mutual support.

The Breastfeeding Network

National Breastfeeding Helpline: 0300 100 0212

www.breastfeedingnetwork.org.uk Comprehensive source of information and support for breastfeeding women and for those involved in their care.

Action for Children

www.actionforchildren.org.uk 

Parent Talk

We’ve pooled practical advice on everything from family life to home schooling.  Down-to-earth parenting advice you can trust.  You can talk one-to-one with a qualified parenting coach about anything that’s worrying you.  It’s all free, and no topic is too big, small, or embarrassing.  

Home-Start

www.home-start.org.uk 

Find your nearest Home-Start

Home-Start volunteers help families with young children deal with the challenges they face. We support parents as they learn to cope, improve their confidence and build better lives for their children from birth to starting school.  

Gingerbread

Single Parent Helpline: 0808 802 0925

www.gingerbread.org.uk 

One Parent Families/Gingerbread is the leading national charity working to help lone parents and their children.

MATCH (Mothers Apart from their Children)

www.matchmothers.org

MATCH exists to support mothers who are apart from their children because of ill-health, fostering, adoption, abduction abroad, alienation following high-conflict family breakdown or family rows.  If you are a mother who no longer lives with your child as a result of local authority care proceedings and your child is either in care, being fostered, under a special guardianship order or has been adopted MATCH can support you.

Families Need Fathers

Helpline:  0300 0300 363

www.fnf.org.uk

Help with shared parenting issues arising from relationship breakdown whether you’re the mum or dad, married or unmarried.

New Family Social

Helpline:  020 3880 2683

www.newfamilysocial.org.uk 

New Family Social promotes the care and upbringing of children by LGBT adopters and foster carers by allowing these families to socialise and share support in a safe environment

Being a Step Parent

www.beingastepparent.co.uk

BeingAStepParent contains over 90 articles written by experts who continually update and add new content.


Relationships

TM Relationships Helplines

TM Divorce & Separation Helplines

Relate

www.relate.org.uk 

We’re the UK's largest provider of relationship support, and last year we helped over two million people of all ages, backgrounds, sexual orientations and gender identities to strengthen their relationships. Find out more about what we do and how we can help you here.

Tavistock Relationships

Tel: 020 7380 1960

www.tavistockrelationships.org 

Online Therapy

Our team of clinicians offer a range of affordable counselling and therapy services to support every individual, couple or parent facing relationship problems.

One Plus One 

www.oneplusone.org.uk

One Plus One is an online relationships resource offering information and support through an interactive website Click and online courses such as See it differently designed to help couples see the impact of their arguments on children and learn how to do it differently.  

National Family Mediators Association 

Helpline:  01355 244 594

www.thefma.co.uk

Family mediation is a voluntary process by which couples in dispute, particularly those going through separation or divorce, are helped to deal with arrangements for their future.  NFMA has a network of over 60 not-for-profit Family Mediation Services in England and Wales offering help to couples, married or unmarried, who are in the process of separation and divorce.  

TM Sexuality & Coming out


Carers & Young Carers

TM Carers & Young Carers Helplines

Carers UK

Helpline: 0808 808 7777

www.carersuk.org 

Carers UK provides information and advice to people who provide unpaid support to their relatives, partners or friends who are chronically ill, disabled or frail.

Carers Trust

Head Office:  Tel: 0300 772 9600

www.carers.org 

Young Carers

The booklet aims to bring together young carers from across the UK in an online space which is safe, fun and supportive.  The online team are on hand to answer any questions you might have, and to offer support and advice via e-mail or one-to-one webchats.

The Honeypot

www.honeypot.org.uk 

Since 1996 Honeypot has been working to enhance the lives of vulnerable children and young carers aged 5-12 years by providing respite breaks and on-going outreach support. We give young carers a break from demanding and stressful responsibilities at home and provide a safe, nurturing environment where children at risk can develop their full potential.  

SIBS – For brothers and sisters of disabled children and adults

www.sibs.org.uk 

Sibs exists to support people who grow up with or have grown up with a disabled brother or sister. It is the only UK charity representing the needs of over half a million young siblings and over one and a half million adult siblings.

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