Fraud and scams helplines

Information and advice for people who need to find out more about advice and scams


Every day, people throughout the UK are falling victim to scams of one kind or another. It could be an unexpected prize draw or lottery win, or a chance to invest in an exciting new money-making or investment programme. But remember - if it sounds too good to be true, it probably is.

Citizen’s Advice Bureau - Scams

Citizens Advice Consumer Service 03454 04 05 06

Consumer scams

Scams are schemes to cheat people out of their money. Other names for scam include fraud, hoax, con or swindle. Scams come in a variety of ways: post, phone, email, online, sometimes with a knock on the door. There are hundreds of scams: fake lotteries and prize draws, bogus health cures, dodgy investment schemes, pyramid selling, phishing - to name just a few. New scams appear as more people become aware of them and as criminals try to keep one step ahead.

Every year more than three million people in the UK fall victim to scams losing hundreds and even thousands of pounds. It is estimated that nearly half of people in the UK (48 per cent) have been targeted by a scam and that £3.5 billion is lost to scams every year.

Victim Support – Are You OK?

Victim Supportline: 0808 16 89 111

Fraud and older people - Fraud & Older People

How crime can affect you

Victim Support is the independent national charity which helps people cope with the effects of crime. They provide free and confidential support to help you deal with your experience, whether or not you report the crime as well as helping witnesses cope in going to court. Our trained volunteers offer someone to talk to in confidence, information on police and court procedures, help in dealing with other organisations, information about compensation and insurance as well as links to other sources of help.

Action Fraud

Helpline: 0300 123 2040

Have you been defrauded and not got your money back? If the answer is yes, please get in touch. We are here to help you. The aim of this site is for you to report, find support and information to protect yourself against fraud.

Age UK

Helpline: 0800 169 6565

Avoiding scams PDF

Scams through the post PDF

Doorstep scams

We believe that age needs respect. It needs kindness. Sometimes it needs help. Because there is strength in numbers, Age Concern and Help the Aged have joined forces to become Age UK – so that we can be here for everyone in later life. Age UK aims to improve later life for everyone through our information and advice, services, campaigns, products, training and research.

Independent Age (Advice and Support for Older Age)

Advice line: 0800 319 6789

Beware of scams

Founded 150 years ago, we are an established voice for older people, providing the ‘ABC’ of advice, befriending and campaigning. Our free advice service offers unrivalled expertise on social care and welfare benefits, and particularly on complex issues such as social care funding. Our range of detailed and in depth guides and factsheets provide information on the most common issues faced by older people, their families and carers. Our Wise Guides provide practical, accessible advice and information for the over-65s on finances, staying independent and getting the most out of later life and our befriending and practical support services provide crucial companionship, comfort and security for as long as it's needed - if necessary, for life.

Think Jessica

The Think Jessica campaign was started by Jessica's daughter Marilyn Baldwin in 2007 after five years of struggling to find help for her mother. Her aim was to educate others about the powerful phycology criminals use to trap their targets and make them understand how this is strong enough to turn them against their loved ones and those trying to help them. Think Jessica is now a registered charity supported by countless agencies, organisations and police forces nationwide and is committed to making people aware of the danger and financial implications caused by postal and telephone scams, educating professionals and protecting the most vulnerable members of our society from illegal practices.

Metropolitan Police – The Little Book of Big Scams (PDF)

Fraud alert

The little book of big scams contains a number of hints and tips to stop you becoming a victim of fraud.

Snopes – Fraud & Scams


The definitive Internet reference source for scams, fraud, urban legends, folklore, myths, rumours, and misinformation.

FSA (Financial Services Authority) - Scams

Consumer Helpline: 0800 111 6768


The FSA is an independent body that regulates the financial services industry in the UK, who promote efficient, orderly and fair markets by helping retail consumers achieve a fair deal.

Wonga have set up a dedicated phone line to help customers on 0207 1388330