Homelessness helplines

Information and advice for people concerned about homelessness

GovUK – Homelessness

Emergency housing

Housing for young people

You don’t have to be living on the streets to be considered homeless. You can be legally homeless if your home is unsuitable for you or you have no legal right to be there. Find out what help your council can give you if you’re homeless or at risk of losing your home.


Tel: 0800 23 23 20


Charity that provides emergency accommodation, support, information and training for homeless young people in London and the North East.


Offer free confidential expert advice via their website, Housing Aid Centres, helpline and email services.

Helpline: 0808 800 4444



How to get help on the streets

You don't have to be living on the street to be homeless. You may be legally classed as homeless if you are sleeping on a friend's sofa, staying in a hostel, suffering from overcrowding, or other bad conditions. Homelessness can often be avoided if you act quickly and get the right help. If you have nowhere to stay, call Shelter's helpline or use our directory to find a local advice centre where you can talk to someone in person.

Salvation Army Homeless Service

Tel: 0207367 4500


The Salvation Army provides a professional service to meet the needs of homeless people throughout the United Kingdom and in the Republic of Ireland. We reach out to men, women and families through our community and residential services. In conjunction with government initiatives and requirements such as Supporting People and other best practice, we provide a range of support services to empower individuals and families to make positive choices regarding resettlement opportunities within the community.

Homeless UK


Information on over 8,000 services, including hostels, day centres and other advice and support services for homeless people.



Get help

Crisis is the national charity for single homeless people. We are dedicated to ending homelessness by delivering life-changing services and campaigning for change. Our innovative education, employment, housing and well-being services address individual needs and help people to transform their lives.