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Online safety helplines

Use our helplines to find out more information and advice on internet safety

Guide for Parents – Helping to keep Children Safe Online

Make it a family affairThe most important thing to maintain safe Internet use within your household is ‘open communication’. Talk to your children regularly, about their online activities and help them understand how to use the Internet responsibly.

Create online time limitsWhile the Internet is a fun way to communicate, children sometimes need to be reminded that real-life communication is just as important- promote a more balanced lifestyle for them, online and off.

Understand what should and should not be posted onlineMaintaining your privacy has never been so crucial. With the entire world available at our fingertips, it’s vital that your children understand that by posting information online, it receives public exposure. Personal information should not be shared- “think twice before you post.”

Have a family email addressSet up a family email account which can be used specifically to register for websites, competitions etc.

Assume everyone is watchingThere’s a huge, vast audience out there. If someone is your friend’s friend, they can see everything.

Talk to your childrenYour children are likely to have far greater knowledge than you about the internet so speak to them about where they go, what sites they visit. Sit with them whilst they are using the internet.

ChatroomsChat facilities, Web Cam Chats, File Sharing Systems should NOT be used, even if they state they are for children only. The users are only electronically verified and so anyone can join. Chat facilities do not require profiles and allow for complete anonymity.

Internet has predatorsThe best person to keep a child safe is the child so tell them that some people on line are not who they say they are. They may lie, by pretending to be someone else, like a child when in fact they are an adult. Tell them that if they are ever asked to do something or told something that either worries them or causes them concern they must tell you or an adult about it.

Mark Williams-Thomas – 5 Top Tips to Keep Children Safe Online video

Five tips to keep children safe online

Child Exploitation and Online Protection Centre (CEOP)

Safety centre

The Child Exploitation and Online Protection (CEOP) Centre is dedicated to eradicating the sexual abuse of children. Please either contact your local police force either on 101 or in an emergency 999 . You can also report online to CEOP.



Online grooming - how it works

Find the latest information on the sites you like to visit, mobiles and new technology. Find out what’s good, what’s not and what you can do about it. If you look after young people there’s an area for you too – with resources you can use in the classroom, at home or just to get with it. Most importantly, there’s also a place which anyone can use to report if they feel uncomfortable or worried about someone they are chatting to online.

Internet Watch Foundation (IWF)


IWF is the UK Hotline for the public to report child sexual abuse content on the internet. It works with the internet industry and the police in the UK and abroad to get the content removed. You can report on their website, anonymously if you prefer.

Get Safe Online


Safeguarding children

Social networking sites

Get Safe Online is the UK’s leading source of unbiased. Funded by several government departments, it provides factual and easy-to-understand information on online safety.

Our website is a unique resource providing practical advice on how to protect yourself, your computer or mobile device and your business against fraud, identity theft, viruses and many other problems encountered online.

Internet Matters


Parents guide to apps

Online grooming

We’re a not-for-profit organisation that has a simple purpose – to help keep children safe in the digital world. We’re passionate about keeping children safe online and are here to help you make the right decisions for you and your family. Whether you’re looking for information for the first time, or an old hand, our website has everything you need to help make your children’s online life fulfilling, fun and above all safe.



Childnet’s mission is to work in partnership with others around the world to help make the internet a great and safe place for children.

Chat Danger


A site all about the potential dangers on interactive services online like chat, IM, online games, email and on mobiles.

Parents Protect!

Helpline: 0808 1000 900



Internet safety

This website is an information and resources website which aims to raise awareness about child sexual abuse, answer questions and give adults the information, advice, support and facts, they need to help protect children. Our aim is to help parents and carers better protect children from sexual abuse. Our most important task is to prevent sexual abuse from taking place in the first place. We believe we can do this by helping to dispel some of the common myths around child sexual abuse

Giving parents and carers practical information that will help them keep youngsters safe from harm.


Helpline: 0808 800 5000 – Help for adults concerned about a child



We're the leading children's charity in the UK, specialising in child protection and dedicated to the fight for every childhood. We're the only UK children's charity with statutory powers and that means we can take action to safeguard children at risk of abuse.


Helpline: 0800 1111



Online and mobile safety

Online grooming

ChildLine is a counselling service for children and young people. You can contact ChildLine in these ways: You can phone on 0800 1111, send us an email, have a 1-2-1 chat with us, send a message to Ask Sam and you can post messages to the ChildLine message boards. You can contact ChildLine about anything - no problem is too big or too small. If you are feeling scared or out of control or just want to talk to someone you can contact ChildLine.

That’s Not Cool


This website has been created to help young people and their parents understand how mobile phones, instant messaging and online profiles are all digital extensions of who we are. It aims to give the tools to help people think about what is, or is not, okay in their digital relationships.

Childnet International


Online grooming

Childnet’s mission is to work in partnership with others around the world to help make the internet a great and safe place for children. We work directly with children and young people from the ages of 3 to 18 on a weekly basis, as well as parents, carers, teachers and professionals, finding out about their real experiences online, and the positive things they are doing as well as sharing safety advice.

The conversations that we have with them also helps to inform how we develop and respond to policy issues and the messages that we take to government and the internet industry about the real experiences of children and young people and what needs to be done to make them safer.



Aimed primarily at parents and people who work with children, this site includes top tips, resources and some "SMART" rules to help teach children how to stay safe online.


Helpline: 0808 1000 900


For those unsure or worried about their thoughts or behaviour towards children, or the behaviour of someone you know, adult or a child, experienced advisors are available to discuss concerns and can offer confidential advice and guidance on an appropriate course of action.

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