The Coronavirus continues to change our everyday lives as we know it. Whilst our health remains our number one priority, lots of people are contacting us with concerns on how the pandemic is affecting other parts of their everyday lives.
So from supermarket delivery delays to train ticket refunds, Alice has the answers you need!
WHAT CAN I DO IF MY SUPERMARKET HAS A HOME DELIVERY DELAY?
Many supermarkets are saying that you can’t sign up as a new customer, they are only honouring existing customers. Some supermarkets have emailed customers on their database who they can see to be of a certain age and are opening up extra slots for them.
Most supermarkets have some form of limitation on various goods. For example, you can’t buy more than 20 items at the Co-operative, or you can’t get more than three of any one item at Waitrose.
I'M WORKING FROM HOME. CAN I GET A REFUND FOR MY ANNUAL TRAIN TICKET?
Commuters with rail season tickets will receive a refund if they choose to stay at home during the coronavirus outbreak, the government has promised. The refund is part of a package of measures to support train companies.
Most of the refunds can be applied for online and most of the train companies are saying that you must apply within 28 days of the date of the ticket expiry.
Some of them are saying if you bought the ticket after the 23rd March then you will be charged a cancellation fee (£10).
CAN I STILL VISIT THE DENTIST IF THERE IS AN EMERGENCY?
If you have a routine visit to the dentist or hygienist booked, then you should consider that cancelled. If you have a dental emergency; you break a tooth or have a serious toothache and you need treatment, then you should call your dentist.
They should be able to help you remotely. They do not want people turning up at A and E or the doctors with toothache.
I NEED TO PAY MY BILLS AT THE POST OFFICE, ARE THEY STILL OPEN?
Post Offices in the UK will remain open as the Government enforces the lockdown to tackle coronavirus, after Boris Johnson categorised them as an "essential service”. Some will be forced to close due to staff shortages.
If your Post Office is shut, then there should be a notice in the window saying where the nearest open one is. Or online you can use their branch finder.
MY CAR IS DUE FOR ITS MOT, ARE GARAGES STILL OPEN? IF NOT WILL I BE FINED IF I'M STOPPED BY THE POLICE?
As of 25th March, the Government has exempted vehicles from MoT tests for up to six months – although it insists that vehicles must still be kept in a roadworthy condition.
This doesn’t come into effect until the 30th March - so in theory, if you need an MOT before then, you should be getting it done.
Garages will remain open for essential repair work, according to the DfT, although the Government guidance on the reasons for leaving your home still apply.
CAN I FREEZE MY TV SPORTS SUBSCRIPTIONS IF THERE ARE NO SPORTS BROADCASTING?
People who pay a subscription to watch sport on Sky are obviously not going to see all they had hoped for this summer. Sky are offering a pause to your subscription service.
Sky, like many other companies, is inundated with phone calls at the moment. They are trying to prioritise vulnerable people or NHS workers so ask that you really don’t call them with questions.
IF MY PASSPORT IS DUE TO BE RENEWED - CAN I STILL DO IT?
The answer is yes, British citizens can still buy a passport despite the ongoing coronavirus. A spokesman from the Home Office said that flight cancellations and the latest travel advice from the FCO does not impact on people applying for a passport.
But there might be delays in processing. However, British nationals abroad who need to apply for a passport won’t be able to apply for one if the country’s visa application centre (VAC) is closed.
HOW CAN I SUPPORT LOCAL BUSINESSES/RESTAURANTS?
There are various ways you can help. Through purchasing Gift Vouchers which you can use at a later date. If your local is offering takeaways, then that is a great way to get supplies.
SCAM ALERT: Department for Education warned scams emails are targeting families eligible for free school meals.
The best way for consumers to protect themselves is to remain vigilant and take extra precautions before clicking on any unsolicited emails, texts or answering calls. Make sure your computers, mobile phones and tablets are supported by the latest security updates, and consider installing antivirus software to minimise threats.