Episode 1
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It's the start of the new year, and after their busy festive period, the hotel has high hopes for the year ahead - looking at how they can improve all areas of their service.
The hotel hosts its annual staff gala where the 600-strong staff can celebrate - but there is a crisis looming as news of Covid-19 starts to become a reality at the hotel.
Episode 4 - The hotel hosts its annual staff gala where the 600-strong staff can celebrate - but there is a crisis looming as news of Covid-19 starts to become a reality at the hotel.
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